Program Manager - WW Sales People Strategies

Cupertino, CA
  • Job Code


Posted: Jun 11, 2019

Weekly Hours: 40

Role Number: 200063495

The Worldwide People Programs team enables our Channel Partners to deliver the best possible Apple experience and sales results through their people and our Apple sales staff. We do this by partnering across Apple to create integrated global staffing programs that drive advocacy and customer experience.

As the Program Manager with the WW People Programs team, you are responsible for creating, leading and implementing effective program(s) that deliver a consistent Apple Brand Experience in our global retail partner's stores. All program(s) developed and implemented need to employ quality and scalability across all of Apple's reseller partners worldwide. You will work with key partners across Training, Finance, Consumer and Enterprise Sales, Operations, Marketing, Technology teams and others to deliver innovative sales enablement solutions and programs. People Programs strives to create an amazing employee and customer experience across a variety of routes to market, countries and epicenters for technology

Creating the best in class customer and employee experience is our goal. Are you interested in being a driving force behind significant creative and innovate solutions?

Key Qualifications

  • Proven cross-functional influential leadership
  • Results driven without compromising quality
  • Executive presentation development and delivery skills
  • Excellent written and verbal communication skills
  • Ability to prioritize, plan, and execute projects successfully
  • End to end experience managing programs at a global scale
  • Sales Operations program management experience
  • Obsessive about managing process and details to drive scale and results
  • High level of ethics, values, integrity, and trust
  • Flexible and adaptable approach to work
  • Analytical and problem solving skills
  • Fosters trust and relationships at all levels in the organization
  • Global thinker, who performs well in a fast-paced, sometimes ambiguous environment

- In partnership with cross-functional teams, develop Apple badged and other third party channel staff programs with components such as execution playbooks, partner sell-in decks, RFP's, process flow, training and communications material
- Analyze current program coverage, performance and budgets that influence worldwide staffing decisions alongside regional Sales and Finance Leadership.
- Partner and lead regional partners on the deployment of programs. You will drive the set-up of infrastructure and execution cadence to deploy a successful program based on their specific regional needs.
- Participate in the Center of Excellence at Apple for Retail staffing programs.
- Develop solutions that foster people engagement with Apple products and services, including strategic sales events, engagement programs, rewards and incentives
- Manage program cycles by developing strategies and operational solutions that ultimately mitigate issues, increase engagement and gets results.
- Identify and lead technological program enhancements that drive scalability and report on consistent program KPIs
- Analyze, compile and communicate monthly reports of program execution, results, and gaps to partners and executives
- Analyze and model worldwide staffing coverage solutions in several sales routes to market.
- Contribute to the innovation and development of new people engagement technologies that drive training, performance and social learning
- Work close with the Consumer Sales Programs team to create the best in class customer experience by connecting merchandising, digital and people

Education & Experience

BA or BS
MBA preferred

Additional Requirements

  • Some international and domestic travel

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Program Manager - WW Sales People Strategies

Apple, Inc.
Cupertino, CA

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