Program Manager, Operations Readiness Lead, Wallet & Apple Pay

Raleigh, NC
  • Job Code
    200282496
Summary

Summary

Posted: Aug 30, 2021

Weekly Hours: 40

Role Number:200282496

The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative ne...Summary

Summary

Posted: Aug 30, 2021

Weekly Hours: 40

Role Number:200282496

The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team.

Apple Pay is the leading mobile payments platform for in-store and online payments, and Apple Card has been the most successful credit card launch in history. And we're just getting started!

Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve our processes to support our customers, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and drive launch readiness of new features. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams.

We're looking for a consumer credit, lending and payments subject-matter specialist. This person will be responsible for partnering with external and internal teams to develop launch readiness plans and overall program management of our payment products. You should have significant experience in financial services delivery and servicing operations, digital payments, project management, and change management.

This role is full-time and will be located in Raleigh, NC or Austin, TX.

Key Qualifications

  • Experienced in the financial services industry, credit and lending and/or payments products
  • Experienced in developing technology based financial products, including launching and scaling business operations
  • Demonstrated success in program management and/or project management for financial products
  • Experience coordinating cross functional projects related to FinTech and/or customer service technology solutions
  • Ability to contribute consistently and positively in a high-paced, fast-changing work environment
  • Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
  • Analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs
  • Solid ability to operate autonomously across multiple teams in a matrixed organization

Description

It is critical that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.

Responsible for preparing the organization for change - partner sign-off, process definition, procedure creation, change delivery

Passion and curiosity for defining how we service our customers in the easiest way possible

Strong project/program management background: set the priorities, identify partners, track and share status with leadership, identify and resolve blockers

Demonstrated ability to deliver complex, technical projects on-time with consistently successful results while working across departments and time zones

Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations

Lead change across project lifecycle within the project teams and with external partners

Understand the use cases and operational processes for new product features to distill those into what people, process and platform changes are needed to support them

Define and execute performance measurement frameworks for continuous improvement initiatives

Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach

Willing to take action and a drive to test and learn; move fast while ensuring quality

Lead regularly scheduled, cross-functional updates and business reviews

Effectively manage partners, subject matter specialists, executives and other internal groups through effective written and verbal communication

Education & Experience

Bachelors in Business, Engineering or a related field required. MBA or a relevant post graduate degree is a plus.

Minimum 5+ years of professional experience required.

Prior experience in management consulting or product operations at a FinTech company and/or startup is a plus.

Additional Requirements

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Program Manager, Operations Readiness Lead, Wallet & Apple Pay

Apple, Inc.
Raleigh, NC

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