Program Manager/Business System Analyst, Payments

Cupertino, CA
  • Job Code


Apple is looking for a talented professional to lead program management and analysis for new and ongoing initiatives for our global Payments Team

As an integral member of our Payments team you will be working with regional and global teams around the world to ensure a world-class customer experience and industry leading system implementations.
You are a creative thinker, you love to understand the ins and outs of an implementation, and you love finding winning resolutions. You have a high level of integrity and sense of urgency to "make things happen". You can balance the needs of multiple teams and maintain a strong sense of empathy for your partners. You are able to clearly communicate to a group of senior leaders. You want to join a strong team that's growing quickly to craft the international expansion of Apple's payments initiatives

Key Qualifications

  • Ability to challenge and debate issues of importance to identify the best possible outcome for the customer, requiring new industry standards
  • Demonstrated leadership and vision in driving communication throughout all levels of the organization
  • Enthusiastic and committed to project goals
  • Excellent organization skills and program/project management capabilities
  • Structured/Analytical thinker - can simplify and present complex problems and issues in an easy-to-understand manner
  • Ability to understand technical matters outside personal area of expertise
  • An understanding of financial transaction processing networks and systems
  • Knowledge of risk and compliance controls used in the payments industry
  • Comprehension of how digital wallets and alternative payment types work and the nuances of each
  • 5 years experience working in the e-commerce space, including both technical and business expertise (e.g. technical implementation through legal contracts

- Gather business requirements for payment features from internal (Payment Product Managers, Finance, Payments, other iTunes and other Apple internal) partners as well as external sources and work with iTunes Engineering team and other cross functional teams to deliver world-class outcomes
- Document the requirements in a clear and actionable way
- Brainstorm approaches and solutions with multiple teams for scalable and extensible outcomes
- Lead the overall business activities portion of feature/project implementation between various business and engineering teams. Work closely with the Engineering Program Managers throughout execution
- Serve as a partner and point of contact/escalation between the payment integrators and/or acquirers and the Apple internal teams (i.e.AMP engineering team, iTunes Operations, Apple Care)
- Work and collaborate with the iTunes Payment Operations and Apple Care teams to identify system and/or process improvements
- Review contract-details with the appropriate teams to ensure all contractual requirements are covered in the business requirements documents, and in the implementations

Education & Experience

BA/BS degree required

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Program Manager/Business System Analyst, Payments

Apple, Inc.
Cupertino, CA

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