Summary
Posted: Mar 3, 2021
Weekly Hours: 40
Role Number:200226697
Imagine what you could do here. At Apple, innovative ideas have a way of becoming extraordinary products, servic...Summary
Summary
Posted: Mar 3, 2021
Weekly Hours: 40
Role Number:200226697
Imagine what you could do here. At Apple, innovative ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
Are you passionate about solving sophisticated business challenges with process engineering and technology? Do you thrive in environments that require multi-functional thinking, collaboration, and innovation? Do you have experience in the entertainment industry working directly with production crew and internal studio departments? Are you looking to change the industry through innovation, technology, collaboration and creativity? If so, this may be the job for you!
The Apple TV+ IS&T team owns the technology strategy, delivery, and sustainment of IT systems used to enable Apple TV+ Studio and Production operations. We ensure technology and business strategy remain tightly aligned through multi-functional partnership, knowledge of industry trends, and familiarity with the Apple corporate systems landscape. We work closely with leadership, business partners, engineers, vendors, information security, and others to deliver a technology ecosystem that meets the demands of a high growth organization.
We are looking for a Production Support Engineer to join our team. The role provides technical support to the variety of individuals that make up the feature/TV production environment. We support various Apple products and services from hardware to software as well as any niche equipment required for the content creation process. We work in a very fast-paced and highly demanding technical support environment. If you have a strong dedication to customer success, and a passion for making the production process easier though technology this position is for you.
Key Qualifications
Provide support for internally deployed software
Provide remote and onsite support as needed for production team
Provide Support for computers, printers and other technology devices deployed to production
Prioritize and coordinate requests using help desk software
Diagnose and solve issues related to network connectivity
Diagnose and solve issues related to storage systems
Build an outstanding customer service experience
Maintain close relationships with the Apple TV+ production and other IS&T department within Apple
Develop and maintain a solid understanding of trends and standard methodologies within Apple
Education & Experience
5+ Years supporting technology in a Media & Entertainment Environment
Additional Requirements
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