Production Support Engineer - Display Advertising

Cupertino, CA 95014
  • Job Code
    200157509
Summary

Summary

Posted: Mar 9, 2020

Weekly Hours: 40

Role Number:200157509

At Apple, we work every day to build products that enrich people's lives! Our Advertising Platforms group makes ...Summary

Summary

Posted: Mar 9, 2020

Weekly Hours: 40

Role Number:200157509

At Apple, we work every day to build products that enrich people's lives! Our Advertising Platforms group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Today, our technology and services power advertising in Search Ads in the App Store and Apple News. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy!

The Solutions Engineering team within Advertising Platforms is seeking a forward-thinking and endlessly curious analyst to lead efforts to help the organization:
- understand the health of our products by bringing order to the many signals and datasets available, including system metrics and alerts, business metrics, bugs and customer issues, and more
- come up with new, better ways to up-level this information to senior management and key decision makers; find creative ways to surface, aggregate, and communicate critical data
- find patterns and trends that can inform the teams on investments (in software, hardware, processes, etc) that will yield a high return in product health, productivity, and/or customer satisfaction
- extract, mine, transform/standardize, and visualize data
- identify ways to improve our production support processes and help to bring about the needed changes
- discover and tell the story of the data and what can be learned from it

We are seeking a self-motivated individual that will not only execute on near-term plans, but also take initiative and - importantly - bring novel ideas and approaches to the table. The ideal candidate will be able to deeply analyze and mine the signals mentioned above, as well as build dashboards, reports, and other artifacts across our large numbers of components and systems. This role will partner closely with Dev Ops, Business Ops, and Engineering teams.

Key Qualifications

  • 3-5 years of experience in production support engineering, contact center engineering, or other related function in an enterprise environment
  • Experience in analyzing, debugging and fixing application issues under pre-defined service-level agreements
  • Strong problem-solving and critical thinking skills
  • Excellent communication & collaboration skills
  • Demonstrated ability to influence others
  • Able to brainstorm and communicate technical concepts with technical peers as well as non-technical business partners
  • Experience in relevant technologies such as SQL, Splunk, monitoring & alerting APIs (e.g. Prometheus, PagerDuty)
  • Data analysis experience using hive/presto or related technologies
  • Software development background is a plus (especially Java)
  • Mobile advertising experience is highly desirable
  • AWS or other cloud experience is a plus
  • Flexibility in work schedule to overlap with partners in other timezones
  • Open to periodic travel to our Hyderabad, India office

Description

The Product Health team within Advertising Platforms is seeking a bright and endlessly curious individual to help us successfully scale our ad business supporting Apple News - allowing publishers to monetize their content while delivering a world-class news reading experience to the Apple user community.
- Become a specialist in the world of display advertising with Apple News - from the Apple News app to the advertising tools to our partner integrations
- Make an impact on customer experience by efficiently routing, tracking and resolving issues
- Enjoy a mix of task-based and open-ended work - the satisfaction of resolving discrete issues for customers, blended with the chance to refine processes, improve efficiencies, and genuinely make life better for your colleagues
- Recommend and bring to life improved tools and methodologies to support our customers
- Identify trends of customer issues to influence product direction and engineering investments
- Bring your full creativity and curiosity to bear in finding answers to open-ended questions and challenges
- Find ways to improve our production support processes and help to bring about the needed changes
- Partner across teams, working with engineering, dev ops, product, and business teams both local and remote

Education & Experience
- Minimum of a Bachelors degree in Computer Science, Engineering, or related field.

Additional Requirements

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Production Support Engineer - Display Advertising

Apple, Inc.
Cupertino, CA 95014

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