Product Owner - Retail Online BPR

Austin, TX 78701
  • Job Code
    200223361
Summary

Summary

Posted: Feb 16, 2021

Weekly Hours: 40

Role Number:200223361

The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire ...Summary

Summary

Posted: Feb 16, 2021

Weekly Hours: 40

Role Number:200223361

The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Imagine what you could do. New insights have a way of becoming great products, services, and customer experiences very quickly. Bring your passion and dedication to your job and there's no telling what you could accomplish!

At Apple, we believe that hard work, a lively environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Are you passionate about crafting a world class customer experience? The Specialist Platforms team within Retail Online BPR is looking for a strong Product Owner to serve as the business-side owner of a software product, or group of software products, used by Retail Contact Center (RCC) Specialists.

This role will be located in Austin, TX.

Key Qualifications

  • 5 to 10 years Software Development work experience
  • 3 to 5 years Product Ownership experience
  • Subject matter expertise with contact center operations and technology
  • Hands on experience with financial services solution is desired
  • Experience managing projects/programs of all sizes, including large, cross-functional initiatives
  • Sophisticated knowledge of the software development lifecycle (SDLC) and Scrum methodologies
  • Excellent interpersonal and presentation abilities
  • Proven leadership skills with an ability to influence partners
  • Ability to maintain and develop relationships within the cross-functional teams
  • Excellent interpersonal and documentation skills
  • Experience with UI/UX design
  • General understanding of programming fundamentals

Description

This is a fast-paced business with ambitious goals. You will be working as a domain lead within a critical pillar of RCC's customer support organization. While you will work largely autonomously, you will need to collaborate closely with teammates to see your vision realized. Imagine having all the resources of big tech with the passion and personal touch of a start-up!

Responsibilities Include:
- Conceive, analyze, develop, and lead strategic process improvement and new, innovative program initiatives for Apple's support business
- Analysis of current state tools and procedures working toward strategic change to improve the contact center and help achieve their overall objectives
- Lead the vision, roadmap and release cycle for your software product(s)
- Support all phases of software development lifecycle
- Lead user roundtables and similar efforts to understand the needs of the business
- Support engineering team by writing and handling design requirements
- Work in a fast-paced environment as a positive and contributing team member
- Lead several projects and initiatives simultaneously
- Travel is required as this is a global role

Education & Experience

BA/BS or equivalent experience

Additional Requirements

  • Project Management Certification (PMP) a plus
  • Software Programming experience a plus


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Product Owner - Retail Online BPR

Apple, Inc.
Austin, TX 78701

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