Summary
Posted: Feb 16, 2021
Weekly Hours: 40
Role Number:200223361
The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire ...Summary
Summary
Posted: Feb 16, 2021
Weekly Hours: 40
Role Number:200223361
The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!
Imagine what you could do. New insights have a way of becoming great products, services, and customer experiences very quickly. Bring your passion and dedication to your job and there's no telling what you could accomplish!
At Apple, we believe that hard work, a lively environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!
Are you passionate about crafting a world class customer experience? The Specialist Platforms team within Retail Online BPR is looking for a strong Product Owner to serve as the business-side owner of a software product, or group of software products, used by Retail Contact Center (RCC) Specialists.
This role will be located in Austin, TX.
Key Qualifications
This is a fast-paced business with ambitious goals. You will be working as a domain lead within a critical pillar of RCC's customer support organization. While you will work largely autonomously, you will need to collaborate closely with teammates to see your vision realized. Imagine having all the resources of big tech with the passion and personal touch of a start-up!
Responsibilities Include:
- Conceive, analyze, develop, and lead strategic process improvement and new, innovative program initiatives for Apple's support business
- Analysis of current state tools and procedures working toward strategic change to improve the contact center and help achieve their overall objectives
- Lead the vision, roadmap and release cycle for your software product(s)
- Support all phases of software development lifecycle
- Lead user roundtables and similar efforts to understand the needs of the business
- Support engineering team by writing and handling design requirements
- Work in a fast-paced environment as a positive and contributing team member
- Lead several projects and initiatives simultaneously
- Travel is required as this is a global role
Education & Experience
BA/BS or equivalent experience
Additional Requirements
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