Product Manager - Retail Online BPR

Austin, TX 78701
  • Job Code
    200223361
Summary

Summary

Posted: Mar 3, 2021

Weekly Hours: 40

Role Number:200223361

Are you a dynamic and highly motivated Product Manager ready to share your unique experience with Apple Retail O...Summary

Summary

Posted: Mar 3, 2021

Weekly Hours: 40

Role Number:200223361

Are you a dynamic and highly motivated Product Manager ready to share your unique experience with Apple Retail Online? The Specialist Platforms team within Retail Online BPR is looking for a proven, dynamic Product Manager to serve as the business-side owner of a software product, or group of software products, used by Retail Contact Center (RCC) Specialists to support Apple customers.

At Apple, we believe that hard work, a lively environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

Key Qualifications

  • 3-5 years of product management experience
  • Expertise writing detailed business requirements intended for software engineering, UI/UX design
  • Proven track record of working with engineering/design partners to build technology solutions
  • Subject matter expertise with contact center operations and technology
  • Hands on experience with financial services solution is desired
  • Sophisticated knowledge of the software development lifecycle (SDLC) and Scrum methodologies
  • Excellent interpersonal and presentation abilities
  • Proven leadership skills with an ability to influence partners
  • Ability to maintain and develop relationships within the cross-functional teams
  • Excellent interpersonal and documentation skills
  • Experience with UI/UX design
  • General understanding of programming fundamentals

Description

This is a fast-paced business with ambitious goals. You will be working as a domain lead within a critical pillar of RCC's customer support organization. While you will work largely autonomously, you will need to collaborate closely with teammates to see your vision realized. Imagine having all the resources of big tech with the passion and personal touch of a start-up!

Responsibilities Include:
- Conceive, analyze, develop, and lead strategic process improvement and new, innovative program initiatives for Apple's support business
- Analysis of current state tools and procedures working toward strategic change to improve the contact center and help achieve their overall objectives
- Work with your cross-functional team to provide highly detailed requirements intended for the engineering and design teams
- Manage vision, roadmap and release cycle for your software product(s)
- Lead user roundtables and similar efforts to understand the needs of the business
- Support all phases of software development lifecycle
- Travel is required as this is a global role

Education & Experience

BA/BS or equivalent experience

Additional Requirements

  • Project Management Certification (PMP) a plus
  • Software Programming experience a plus


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Product Manager - Retail Online BPR

Apple, Inc.
Austin, TX 78701

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