Product Insights Analyst

Cupertino, CA 95014
  • Job Code
    200237663
Summary

Summary

Posted: Jun 17, 2021

Weekly Hours: 40

Role Number:200237663

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and cust...Summary

Summary

Posted: Jun 17, 2021

Weekly Hours: 40

Role Number:200237663

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The Product Insights Analyst is responsible for measuring and reporting on the hardware quality of of our products. This is an exciting opportunity to directly impact our customers' experience and support Apple products throughout their life cycle.

This role is located on our campus in the Santa Clara Valley area.

Key Qualifications

  • 5 years of experience in manufacturing or customer support analysis
  • High proficiency experience with Tableau visualization, including large scale dashboard deployment and maintenance
  • High proficiency with SQL and relational databases such as Teradata
  • Knowledge of coding/scripting in Python/Java
  • API data access / pipeline development
  • Data Science / ML experience
  • Knowledge of FileMaker
  • Knowledge of SAP material master, Bill of Materials a plus
  • Solid communication skills
  • Expertise in converting business problems into technical solutions
  • Attention to detail

Description

Responsibilities include:
Key resource to cross-functional teams

Analyze, develop and monitor visualizations and alerting mechanisms to detect quality excursions

Capability to handle multiple projects simultaneously and set priorities accordingly

Participate in feedback loops to continuously improve product quality and the customer experience

Articulate findings in the data and work closely with others to identify root cause and implement corrective actions on products

Education & Experience

BA or BS degree or equivalent experience

Additional Requirements

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Product Insights Analyst

Apple, Inc.
Cupertino, CA 95014

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