Principal Info Sys Technologist - DT Site Services, Puerto Rico

RTN 2 (Raytheon IDMS)
Aguadilla, PR 00603
About Us:

At Raytheon Missiles & Defense, by combining our vast resources and investments, we are able to dedicate ourselves to solving mission-level vs. product-level customer challenges together we can anticipate more, move faster and make a bigger impact on the big picture.
Job Summary:

The Raytheon Missile and Defense (RMD) Digital Technology (DT) Site Services Team is looking for an individual to join our Eastern/Global Region Site Services team to support our RMD and RIS employees located in Aguadilla, Puerto Rico. The candidate must have a proven track record of success working with and leading small project teams but also have basic desktop support technical skills.

A high global mindset and cross-cultural orientation is paramount to accomplishing work in partnership with colleagues; both in Continental United States (CONUS) and Outside CONUS.

Responsibilities to Anticipate:
  • Support our employees located at the multi-business unit facility in Aguadilla, Puerto Rico
  • Support and collaborate with the local information technology team, RTX Enterprise services and the Digital Technology teams to help support the infrastructure, and engineering environment for our employees
  • Manage onsite DXC/AT&T/IBM/Ricoh issues, prioritizations, and escalations
  • Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership
  • Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles)
  • Collaborating with a diverse group of people; accordingly, championing diversity and inclusion is a critical attribute to success in this role
  • Understand a complex set of tools, technology and program-related requirements while maintaining positive and effective business partnerships in an environment of change and ambiguity
  • Balance multiple competing priorities to ensure business needs are quickly and reliably achieved consistently, economically and intelligently
  • Accountable for ensuring compliance to Raytheon Technologies policies while moving the business forward and balancing program and functional needs
  • Some travel may be required

Qualifications You Must Have:
  • Bachelors in Science, Technology, Engineering, or Mathematics (STEM) OR minimum of 14 years of relevant professional experience in lieu of a Bachelors Degree
  • 8+ years relevant experience
  • Experience in Enterprise Services (ES) DT End User Support Operations (Active Directory, SCCM, Lease Refresh, PGP, Outlook)
  • Previous work experience in project management and internal/external customer relationship management
  • Experience in change management and regulatory compliance requirements
  • Experience in managing, leading and developing diverse teams

Must have or be capable of obtaining and maintaining a US Department of Defense (DoD) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements.

Qualifications We Value:
  • Experience in interacting with multiple levels of employees effectively including customer, Raytheon, teammates, and suppliers --- from Executive to technician.
  • Experience working independently to achieve results in key technical areas
  • Exceptional judgment and decision-making skills
  • Experience in participating in Enterprise level architecture teams to provide recommendations
  • Experience with troubleshooting and maintaining network issues relating to network services, and VOIP
  • High cross cultural indicator and cultural awareness with Middle East, Asian and European society
  • Previous work experience using Raytheons IPDS project management methodology
  • Previous work experience using Microsoft Suite including Outlook, Office Suite, SharePoint, and Teams
  • Previous work experience and understanding of importance of Export Import (EXIM) controls, rules and regulations as well as the importance of Cyber Security and need to maintain and secure environment
What We Offer:
Whether you are just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Additional Details:
Clearance Information: This position requires the eligibility to obtain a security clearance. Non-US citizens may not be eligible to obtain a security clearance.


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Principal Info Sys Technologist - DT Site Services, Puerto Rico

RTN 2 (Raytheon IDMS)
Aguadilla, PR 00603

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