Payment Operations Manager, Wallet & Apple Pay

Austin, TX 78701
  • Job Code


Posted: Sep 15, 2021

Weekly Hours: 40

Role Number:200256446

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized enti...Summary


Posted: Sep 15, 2021

Weekly Hours: 40

Role Number:200256446

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking and creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team.

Apple Pay is the leading mobile payments platform for in-store and online payments, and Apple Card has been the most successful credit card launch in history. And we're just getting started. Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve our processes to support our customers, and measure our impact on the experience. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams.

We're looking for servicing operations vendor management subject-matter specialist to join the Apple Card and Apple Cash Operations team. This person will be responsible for partnering with external vendors / partners and internal teams to improve servicing operations. You should have significant experience in financial services delivery and operations, leading vendors and partners, servicing, and communication.

This role is full-time and is located in Austin, TX.

Key Qualifications

  • Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience preferred
  • Deep knowledge of servicing organizations and vendor / partner management
  • Experience in workforce management and forecasting
  • Ability to triage problems, root cause issues quickly and provide appropriate responses to relevant teams
  • Ability to manage vendors / partners to deliver exceptional servicing results
  • Demonstrated ability to learn quickly and get results in a new space
  • Passion for digging deep into a subject matter area
  • Ability to collaborate with different teams, utilize outstanding influencing skills, and demonstrate strong senior-level/executive communication abilities
  • Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment
  • Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
  • Analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs
  • Ability to deliver large scale projects on-time with consistently successful results while working across departments and time zones
  • Solid ability to operate autonomously across multiple teams in a matrixed organization
  • High level of proficiency crafting high impact presentations using Keynote (or MS PowerPoint) to clearly articulate solutions
  • Knowledge of Numbers (or Microsoft Excel) is preferred
  • Collaborative, flexible and open working style, with an ability to quickly establish trust and credibility.


In this role, it is important that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment.

Work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.

Drive efficiency of our payments products servicing work-streams to ensure outstanding customer service and support.

Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach.

Collaborate with Apple Card and Apple Cash partners to improve customer experiences through disputes and chargeback processes.

Run operational readiness of new or changed policy / procedures. Lead regularly scheduled, cross-functional updates and business reviews.

Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations.

Effectively handle partners, subject matter authorities, executives and other internal groups through effective written and verbal communication

Lead change

Role requires 15-20% travel in future.

Education & Experience

Bachelors in Business, Finance, Engineering or a related field required. MBA or a relevant post graduate degree is a plus.

Minimum 7+ years of professional experience required.

Additional Requirements

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Payment Operations Manager, Wallet & Apple Pay

Apple, Inc.
Austin, TX 78701

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