University of Washington
Seattle, WA 98104


Req #: 196104
Job Location: UW Medical Center - Montlake
Posting Date: 09/15/2021 
Closing Info: Open Until Filled 
Salary: $3,821.00 - $5,136.00 per month 
Union Position: Yes
Shift: First Shift 
Notes: The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here.  

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

The UW Medical Center's 8NE Oncology has an outstanding opportunity for a Patient Services Specialist Supervisor (PSS Supervisor - 0.8FTE, PSS 2 - 0.2 FTE) (Full-Time, Day Shifts). Under the general direction of the Nurse Manager and the Program Operations Manager, the Patient Services Specialist (PSS) Supervisor is responsible for a variety of supervisory and administrative non-clinical department functions.  The PSS Supervisors primary report is to the Nurse Manager.  There is a secondary reporting relationship to the Assistant Nurse Managers.  In addition, there is a secondary reporting relationship to the Program Operations Manager for centralized, standardized role functions and maintenance of related competencies.

This position is responsible for the overall leadership and supervision of staff in the Patient Services Specialist class series and/or other assigned staff. The PSS Supervisor is also responsible for the coordination and monitoring of: staff scheduling systems, payroll and timekeeping systems, educational tracking systems, HR data tracking systems, and other systems that support the Nurse Manager. The PSS Supervisor takes a proactive role in the efficient operations of the unit.  Additional responsibilities include: customer service, supplies, equipment and facilities management, quality assurance and improvement, and the management, collection and reporting of data.

Job Duties & Performance Standards
Supervise PSS staff, and other staff as directed, including: Interviews, recommending selection of applicants, conducting training, assigning and scheduling work, acting upon leave requests, conducting performance evaluations and recommending disciplinary actions.
Work collaboratively and independently as a member of the department leadership team, taking a proactive role to ensure the smooth and efficient operation of the unit.
Identify and resolve problems and unusual situations; recommend changes to work flow, assignments, policies, procedures, etc. as necessary
Collaborate and develop an organized workflow and workspace on the unit.
Work collaboratively with other departments to resolve e.g. Lab/regulatory issues
Maintain current operational knowledge of UWMC payroll policies and procedures, as well as systems to track time and attendance meeting payroll deadlines. Provide staff education and support.
Maintain scheduling software systems, utilizing standardized operating policies and procedures. Under the direction of the NM, and following PCS and unit based scheduling guidelines, may participate in all phases of scheduling of all staff, including vacation approval, initial schedules and management of schedule changes. Generate reports based on scheduling data.
Maintain HR systems for department staff, including: personnel actions, maintenance of standardized department personnel files, tracking of evaluations, licensure/certification/registration, unit-based competencies, etc.
Maintain educational tracking systems for department based education, including use of time and additional resources.
Maintain a current knowledge base of UWMC, SCCA Inpatient Hospital, and department-specific information systems.  Proactively work to improve programs and systems.
Coordinate and maintain department systems for management of supplies, equipment and facilities processes, including purchasing and tracking.
Proactively maintain a safe environment for patients and staff.
Direct and perform the clerical and technical functions of supervised staff.
May participate in budget preparation and administration
May work with management, ED/QA and other staff on process improvements, developing training courses and planning ED/QA activities for staff.
May participate in monitoring quality assurance plans
Perform related duties as required.

Bachelor's Degree in a medically related or public relations field AND Four years of experience as a Patient Services Specialist OR High School graduation or equivalent and four years experience as a Patient Services Specialist and a UW Supervisory Skill Certificate; OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or


Per Governor Inslee's Proclamation 21-14.1, employees of higher education and healthcare institutions must be fully vaccinated against COVID-19 no later than October 18, 2021 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.


University of Washington

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University of Washington
Seattle, WA 98104
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