Order Support Supervisor

Austin, TX 78701
  • Job Code


Posted: May 24, 2021

Role Number:200250489

Home Office: Yes

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer ex...Summary


Posted: May 24, 2021

Role Number:200250489

Home Office: Yes

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you!

The Retail Contact Center is looking for an Order Support Supervisor. This role is responsible for providing daily supervision, developing talent, managing the daily execution of the business, and partnering with RCC Strategy and boundary teams on continual process improvement. This supervisor will contribute to the customer experience by ensuring that specialists are prepared to handle system and customer service issues in a timely manner through customer-centric critical thinking.

This position can be home-based across any city in the US or on-site in Austin, Texas.

Key Qualifications

  • SAP experience with order maintenance, delivery blocks, and Workflow
  • Proven experience in people management with strong leadership background
  • Proven ability to build strong cross-functional relationships
  • Strong analysis and problem solving skills
  • Strong decision-making skills and sound judgment
  • Excellent written and verbal communication skills
  • Strong work ethic with a high degree of flexibility
  • Excellent interpersonal skills
  • Ability to work in a fast paced, challenging environment
  • Detail oriented self-starter that deals well with ambiguity
  • Flexibility to work any shift within 7-day work week


Responsibilities include:

Support employees' individual development

Champion a transparent work environment and drive job satisfaction

Manage specialists' productivity and quality

Conduct regular 1x1s with employees

Lead biweekly team meetings

Work cross-functionally with RCC contact center management

Identify and communicate training and development opportunities

Lead team development in critical and creative thinking

Identify innovative ideas to improve customer experience and specialist performance

Education & Experience

Normally requires bachelor's degree plus 1-3 years experience in a customer service/support environment

Additional Requirements

  • At-Home Requirements: A quiet workspace, ergonomic chair, and desk High-speed Internet service (10 megabits download and 2 megabits upload) from a reliable provider.
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you'd like more information about your EEO rights as an applicant, please click here. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Order Support Supervisor

Apple, Inc.
Austin, TX 78701

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