Operations Program Manager-- iPhone Repair Ops

Cupertino, CA
  • Job Code


Posted: Jan 4, 2020

Role Number:200138280

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don't just create products - they create the kind of wonderthat's revolutionized entire industries. It's the diversity of those people and their ideasthat supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Key Qualifications

  • 5+ years of Industry experience (high volume consumer electronics products
  • preferred)
  • Driven, independent and possess strong thought leadership skills
  • Excellent communication skills, both verbally and written
  • Experience in working with OEMs in high volume production products
  • Willingness and ability to travel internationally & domestically ~25%


Apple is seeking a top-tier Operations Program Manager (OPM) to lead iPhone repair operations supply chain worldwide. You should have experience in hardware product management, and exposure to production/operations management, preferably in a repair service business.
• Manage the overall business and operational aspects of running iPhone global repair operations
• Influence commercial and cross-functional teams to enable an optimal repair operations strategy.
• You will collaborate with cross-functional teams (Quality, Technical Operations, Ops Test Engineering, Capital Expenditure, Capacity Planning) and AppleCare to spearhead repair operations optimization efforts and improve operational metrics.
• Lead cross-functional brain-storming sessions on complex business concepts, analyze required datasets and articulate the findings/recommendations to Ops and AppleCare executive team on a periodic basis.
• Respond quickly to changes to the overall goals, schedule, and/or architecture. OPMs are courageous leaders capable of working with highly skilled cross-functional business & technical teams to identify risks, explore solutions, reach consensus and execute mitigations as quickly and efficiently as possible

Education & Experience

BS degree in engineering or equivalent. MS in Supply Chain or MBA preferred

Additional Requirements

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Operations Program Manager-- iPhone Repair Ops

Apple, Inc.
Cupertino, CA

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