Summary

Posted: Oct 30, 2019

Weekly Hours: 40

Role Number: 200117815

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

We're perfectionists. Idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it's also one that rewards forward-thinking, original thinking and hard work. None of us at Apple would have it any other way

The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all

We are currently looking for a highly motivated, technically savvy, customer focussed Network Support Engineer to support Apple's global networks. This is a fast paced and highly demanding environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you

Key Qualifications

• Excellent English oral and written communications skills
• Extraordinary interpersonal communications and customer-service skills
• At least 1 year experience in retail or help desk customer service
• Ability to maintain composure and customer-service focus in stressful situations
• Understanding of large scale enterprise IT infrastructures and corresponding dependencies
• Competencies in Major Incident Management
• Able to proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise
• Able to meet service-level agreement (SLA) deadlines and work within a fast paced environment without impacting services
• Ability to thrive under pressure and navigate ambiguous situations
• Knowledge of TCP/IP and OSI models
• Understanding of IPv4 and IPv6 subnetting and networking
• Able to effectively navigate UNIX, LINUX, and/or FreeBSD based operating systems
• Having achieved at least one of the following certifications or having equivalent competencies: Cisco CCNA, Juniper JNCIS, or Red Hat RHCSA
• Understanding of the following technologies: OSPF & BGP routing Protocols, Layer two switching, TCP/IP, IPv4/IPv6 Addressing/subnetting
• PREFERRED EXPERIENCE AND SKILLS
• Cisco CCNA certification
• Juniper JNCIS or JNCIP
• Palo Alto Networks PCCSA certification
• Programming experience in Python, Perl, Ruby, and Go
• Experience with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet
• Minimum of 1 year of experience with ITIL incident and problem management is a plus

IS&T's Global Infrastructure Operations (GIO) provides architecture, planning, management, and maintenance of Apple's global networks and computing systems. GIO delivers world-class information technology infrastructure from including Apple's data and voice networks, and data center hosted computing systems to each Mac or IOS device and everything in between

Additional Requirements

• Work hours are variable. This is a 24/7, 365 days per year environment
• Weekend and holiday work required at times