Network Capacity Planning Engineer - Retail

Austin, TX
  • Job Code


Posted: Jun 3, 2019

Role Number: 200064415

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

Apple is seeking an exceptional Network Capacity Planning Engineer to join their Retail Infrastructure services team, with a focus on Retail network infrastructure data analysis and capacity planning. This position will report into the Retail Network Reliability Manager and is a technical, hands-on role in a dynamic and fast paced environment. You will be responsible for developing and implementing critical metrics for our retail network infrastructure, based on network health, incident management and should have the ability to analyze large data sets from the field, identify the area for improvements in our network technologies and help create solutions. You should possess shown analytical, presentation and interpersonal skills.

If you flourish with actively seeing opportunities to improve our retail infrastructure and the impact it has on our customers experience with Apple Retail this position could be for you. You possess the analytical skill to tease game-changing insights out of the online signals, and the communications skills to deliver a compelling message to a wide range of audiences: senior management, engineering, retail store employees, finance, and others

Key Qualifications

  • 3+ years industry experience in the field of business analytics
  • Experience developing or working with tracking systems for network health & performance
  • Validated ability to extract, conceptualize and communicate the important patterns of performance from network & incident data that identify meaningful opportunities
  • Demonstrated ability to deliver clear and actionable data in person and through reporting tools
  • Advanced command of data visualization techniques
  • Documented ability to work effectively with technical partners
  • Experienced and comfortable presenting findings verbally to management at any level
  • Familiarity with data science exploration, analysis, model development, and evaluation a plus
  • Familiarity with agile methods such as scrum
  • Deep understanding of diagnosing network/infrastructure issues and the associated retail impact
  • Expert experience working in network technology and resources
  • Expert knowledge / relationship with third party research and data sources
  • Expert knowledge of information delivery technologies, especially Tableau, Excel, Keynote
  • This position requires 24x7 on-call availability for several weeks a year. Some change requests will require working outside of business hours


You are going to be supporting Apple's rapidly growing retail network globally. They will need to excel in a fast-paced environment with strength in multi-tasking and working not only on day to day operational support, but also participate and run their own projects. This person should be a collaborative teammate who will work across multi-functional groups. You will have the knowledge and willingness to mentor others and have a sound business approach for supporting our global footprint

We are looking for a Network & Data Analysis Engineer to produce key metrics and performance indicators that present meaningful data to measure health vs reachability and showcase how we compare. A great applicant is able and willing to turn data into information.

There will be a great developmental opportunity for this position to evolve into Network Engineer, with responsibilities that include hands on day after day support activities including, but not limited to:
Fix wireless, LAN and WAN issues

Diagnose and identify root causes of network issues

Maintain consistency (code, platforms, configuration) across the global fleet

Schedule and execute change requests

Coordinate and work with vendors to resolve incidents

Participate in the on-call rotation

Is enthusiastic to develop solutions to interesting problems rarely seen in smaller environments

Has a driving passion to improve existing processes and systems

Independently identifies problem areas and crafts elegant solutions

Demonstrates excellent analytical and problem resolution skills

Has great communication and documentation skills

Education & Experience

Bachelors in Computer Science or related field, or equivalent experience

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Network Capacity Planning Engineer - Retail

Apple, Inc.
Austin, TX

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