Manager, Specialist Platforms Product Management - Retail Online BPR

Austin, TX 78701
  • Job Code
    200243589
Summary

Summary

Posted: Jul 9, 2021

Weekly Hours: 40

Role Number:200243589

The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire i...Summary

Summary

Posted: Jul 9, 2021

Weekly Hours: 40

Role Number:200243589

The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire industries! It's the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Do you love to create groundbreaking ideas? Do you enjoy collaborating with coworkers and making lasting connections? The Specialist Platforms team within Retail Online BPR is seeking a manager who will lead a team of product managers in support of the Retail Contact Center (RCC), while also serving as a product manager in their own rite.

At Apple, we believe that hard work, a lively environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and encourage. This position requires a passion for building those phenomenal customer experiences, a high degree of proactive self-motivation, organization, follow-through, and the ability to communicate effectively with people of various technical proficiencies, at senior levels of management, and from various cultural backgrounds.

Key Qualifications

  • 5+ years of product management experience
  • 3-5 years experience leading a technical team
  • Proven track record of developing and maintaining a robust global team
  • Expertise writing detailed business requirements intended for software engineering, UI/UX design
  • Proven track record of working with engineering/design partners to build sustainable solutions
  • Subject matter expertise with contact center operations and technology
  • Sophisticated knowledge of the software development lifecycle (SDLC) and Scrum methodologies
  • Excellent interpersonal and presentation abilities
  • Proven leadership skills with an ability to influence partners
  • Ability to maintain and develop relationships within cross-functional teams
  • Excellent interpersonal and documentation skills
  • General understanding of programming fundamentals

Description

This is a fast-paced business with ambitious goals. You will be supporting a team of technical domain leads across each of the critical pillars of RCC's customer support organization. While your team will work largely autonomously, you will need to foster close collaboration to see your overall vision realized. Imagine having all the resources of big tech with the passion and personal touch of a start-up!

RESPONSIBILITIES INCLUDE:
- Build and develop a team of robust product managers
- Connect with cross-functional leadership to understand the needs of the business
- Manage vision, roadmap and release cycle for your team's suite of software products
- Conceive, analyze, develop, and lead strategic process improvement and new, innovative program initiatives for Apple's Retail Customer Care business
- Perform analysis of current state tools and procedures working toward strategic change to improve the contact center and help achieve their overall objectives
- Work with your cross-functional team to provide highly detailed requirements intended for the engineering and design teams
- Support all phases of the software development lifecycle
- Domestic and International Travel (1-2 times per quarter)
- Availability evenings, weekends and non-standard hours required

Education & Experience

BA/BS or equivalent experience

Additional Requirements

  • - Project Management Certification (PMP) is a plus
  • - Engineering and Release Management experience a plus


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Manager, Specialist Platforms Product Management - Retail Online BPR

Apple, Inc.
Austin, TX 78701

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