Manager, Retail Online Business Process Re-Engineering (SAP HANA S4 Transformation)

Austin, TX 78701
  • Job Code
    200234184
Summary

Summary

Posted: Mar 31, 2021

Weekly Hours: 40

Role Number:200234184

The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire ...Summary

Summary

Posted: Mar 31, 2021

Weekly Hours: 40

Role Number:200234184

The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Imagine what you could do. New insights have a way of becoming great products, services, and customer experiences very quickly. Bring your passion and dedication to your job and there's no telling what you could accomplish!

The Retail Online Business Process Re-engineering team is looking for a proven management professional with strong SAP knowledge and business process / project management skills to join our team. This role will be responsible for building out a team to support discovery, process documentation, optimization, and implementation of key technology and business processes supporting our journey to implement HANA S4 across our Retail landscape (including Stores, Online, and Customer Care).

The ideal candidate will be self-directed, motivated, and comfortable working in a fast paced and uncharted environment. Flexibility and adaptability are key attributes needed for success in this role, as are the individual's ability to build a successful hard-working team using Apple internal and Professional Services contracted resources. The candidate should have strong analytical, process improvement, change management, and communication skills that will be needed to handle a variety of activities and complexities spanning the Retail organization. Candidates must be willing to work at a detailed level, while still being able to demonstrate the ability to abstract ideas from their work and craft the direction of work for our larger organization.

Key Qualifications

  • Minimum 5-8 years experience in leading process transformation, with hands-on experience in driving exploration, process documentation, optimization, and change management/implementation.
  • At least 2 years of management experience, or equivalent leadership experience in an internal or relevant role.
  • Deep SAP knowledge, preferably in the merchandising, order to cash, post order support, inventory management and point of sale transaction areas.
  • Detailed expertise and understanding of business process re-engineering and project management methodologies (i.e. Agile and Waterfall), as well as organizational readiness tools and methodologies.
  • A proven track record of leading teams and managing project delivery for a large, multi-functional portfolio of work.
  • Deep expertise of transactional processes in the Retail environment.
  • Superb communication and presentation skills.
  • Unparalleled ability to achieve results in an ambiguous and uncharted environment.
  • Demonstrates a collaborative, flexible, and hands-on approach in their work, and establishes trust and credibility quickly among their partners.
  • The ability to drive discussions to explore concepts, identify focus areas, extract key information, and convert strategy to action for their team.
  • Demonstrates a deep technical awareness and the ability to convey this knowledge across audiences composed of both technical and non-technical partners.
  • Is a strong analytical problem solver who is data driven, yet able to make quick decisions when required and conclusive data may not be available to them.

Description
- Building out a team to explore and document SAP usage across our Retail teams, and partnering with other Apple organizations to identify optimization and transformation opportunities that the team will drive.
- Optimally stitch across teams in Retail ecosystem to provide a single holistic view and direction concerning SAP usage and transformation opportunities.
- End-to-end implementation of technology and process improvements passionate about the interactions between Retail employees and SAP
- Lead the coordination and forecasting of resources (both internal and external) required to support initiatives driven by this team.
- Responsible for all project documentation including, but not limited to, scope definition, timeline creation and phasing, as-is and to-be process mapping, business requirement documentation, project status reporting, risk mitigation, change management and training, and post-implementation audits, review, and monitoring of defined Key Performance Indicators and other performance metrics.
- Drive other business process reengineering initiatives as required by current needs of the business.

Education & Experience

Bachelors Degree Required
MBA Preferred

Additional Requirements

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Manager, Retail Online Business Process Re-Engineering (SAP HANA S4 Transformation)

Apple, Inc.
Austin, TX 78701

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