Manager, AppleCare Global Commodity Management

Cupertino, CA 95014
  • Job Code
    200234819
Summary

Summary

Posted: Jun 9, 2021

Weekly Hours: 40

Role Number:200234819

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and...Summary

Summary

Posted: Jun 9, 2021

Weekly Hours: 40

Role Number:200234819

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

You will lead a team of Global Commodity Managers, facilitate and deliver appropriate procurement & sourcing training, balance employee workloads, drive day-to-day execution to attain customer service, cost and supply targets, help develop improved sourcing processes, help drive purchasing expedites with suppliers, help work with engineering team with post ramp qualifications, and help drive supplier quality claim by working with cross functional teams.

Key Qualifications

  • 5 to 7 years' experience in Supply Chain Management.
  • Proven experience managing a team is required.
  • Experience in vendor management process and contract manufacturers.
  • Proven procurement experience and project management skills
  • Excellent record of been detailed, quick, adaptable, and analytical
  • Outstanding ability to maintain and develop cross-functional relationships within Apple as well as with supplier teams
  • Outstanding interpersonal skills.
  • Mandarin-Chinese fluency a plus

Description

AppleCare's Global Services Parts Procurement (GSPP) organization is responsible for the procurement of all Spare Parts for Apple products. Our global team sources repairable parts and products to Apple's exacting quality standards at the lowest possible cost. The team sources service parts to OEM locations around the globe to ensure customers get the best and fastest service experience possible. The GSPP organization's focus on immediate part availability with the right quality at the lowest price, are the key reasons why AppleCare continues to achieve best-in-class customer satisfaction metrics.

OPERATIONAL METRICS INCLUDE:
Cost Management: Manage costs for warranty, seed stock, repairs and out-of- production replacement parts across all regions and repair channels.

Continuity of Supply: Design your repair and/or replacement supply chain to ensure continuity of supply for system level ("Level 1") repairs at the lowest possible supply chain cost and at the highest service level for Apple customers. Lead recovery plans and execution when global supply falls short of demand. Drive continuous improvements and efficiencies within the supply chains. Ensure full support throughout the service phase of the product lifecycle.

Warranty Redemption: Ensure that Apple's internal systems and processes are capable of redeeming the full value of warranty terms with our suppliers. Drive system and process enhancements to increase our scope and eliminate all costs associated with in-warranty support.

Supplier Management: Manage suppliers' service operations performance through quarterly business reviews (QBRs) and supplier performance index (SPI) processes. Partner with commodity leaders in Operations (GSM) to negotiate contractual terms in support of service operations' business requirements in the areas of cost, continuity of supply, quality, and warranty. Drive suppliers to enhance their infrastructure to support Apple's developing business needs.

Reverse Logistics Operations: Set the metric targets and oversee suppliers' management of repair/screening operations. Evaluate suppliers' capacity availability and manage to required demand levels. Monitor planning and procurement activities for repair/screening operation to ensure compliance with Apple cost, quality and service level requirements

In addition, you will partner with Planning, Purchasing, and Quality teams within AppleCare.

Education & Experience

BS or BA degree from an accredited 4-year college or university. MBA preferred.

Additional Requirements

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Manager, AppleCare Global Commodity Management

Apple, Inc.
Cupertino, CA 95014

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