Manager, AppleCare AMR/ALAC Channel Service Programs

Cupertino, CA 95014
  • Job Code
    200162113
Summary

Summary

Posted: Apr 23, 2020

Weekly Hours: 40

Role Number:200162113

The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire...Summary

Summary

Posted: Apr 23, 2020

Weekly Hours: 40

Role Number:200162113

The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

As a part of the AppleCare Service Operations team, you will lead a program management team to deliver successful service programs in the AMR/ALAC region that enable amazing customer experiences and business-to-business solutions.

The ideal candidate has extensive experience building and inspiring teams that enable innovative service programs in a large global company. This individual excels in exercising good judgment, readily assumes accountability, and provides leadership and motivation to their team.

Join us and make a difference!

Key Qualifications

  • Minimum 6-10 years of project management or program management experience in fast- paced, logistics-focused businesses
  • Minimum 4-6 years managing an exceptionally performing team in the technology service industry

Description

In this role, you will positively influence the performance and provide inspiration to the team as well as build effective relationships internally and externally to drive execution of programs across functional groups. You possess the ability to operate in a dynamic and sometimes ambiguous environment to quickly and effectively identify issues with systems and processes and recommend the appropriate solutions. As leader of this team, you are accountable to the strategic ramifications of the programs

PROGRAM MANAGEMENT
- Facilitate effective team interactions that result in consensus around key decision points
- Architect and sustain global channel service programs
- Serve as liaison to other Apple functions (Finance, Legal, IS&T, Marketing, Engineering, etc.)
- Identify risks and articulate viable mitigation strategies

COMMUNICATION
- Deliver engaging, informative, well-organized presentations to all levels of leadership and key partners
- Tailor the depth and style of communication to the needs of varied audiences
- Communicate difficult / sensitive information tactfully

PROBLEM SOLVING / TECHNICAL ACUMEN
- Deep knowledge of AppleCare products, services, processes and all LOBs
- Expert in business analytics and strategic guidance
- Timely resolve and/or call out issues

Education & Experience

MS/MBA preferred plus 6-9 years experience, or BA/BS degree plus 8-10 years service industry experience.

Additional Requirements

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Manager, AppleCare AMR/ALAC Channel Service Programs

Apple, Inc.
Cupertino, CA 95014

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