Lead, Technical Device Manager, Marcom

Cupertino, CA
  • Job Code


Posted: Jul 31, 2019

Weekly Hours: 40

Role Number: 200085503

Marcom is Apple's Global Marketing Communications group. We oversee all of Apple's advertising and marketing to ensure the flawless development and execution of world-class communications. Marcom Technical Device Managers work within Technical Production Services group and support video production and photography projects. They manage the devices being filmed for marketing and training purposes.

Technical Device Managers support our producers and creatives and provide product expertise during our productions. They know anything and everything about our Apple devices and larger ecosystem of services. They ensure released and unreleased products remain true to function. They also work with Creatives to prototype, load and screen capture content on devices. Some of this content is used in launch videos, Keynotes, guided tours, digital signage, and advertisements.

As a Lead, Technical Device Manager you will be the expert and single source of contact for all questions and issues related to the products in your pod. You will fulfill the duties of a TDM in addition to being a hands-on leader with a deep understanding of Apple hardware and software products. You will play a critical role in helping the production team create marketing and training content for Apple's released and unreleased products. You will create training and schedule technical presentations to educate TDMs and our internal clients about important information pertaining to your assigned product lines. You will build and maintain a healthy working relationship with counterparts in Brand, PM, Engineering, ID and marketing teams. As part of this role you will research new features, identify bugs and document solutions and workarounds. As a lead you will make sure documentation is clear, up to date and available to the team on our knowledge portal, and you will motivate and inspire the TDMs who rotate in and out of your pod while being responsible for the successful completion of all projects related to your pod

We're growing and urge you to apply. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be inspired to share your years of experience along with providing exceptional support for the team

Key Qualifications

  • You are an expert in Apple hardware and software products
  • You have extensive video and/or photo production experience
  • You have networking and technical troubleshooting experience
  • You remain curious, asking questions and digging deep to find solutions
  • You have technical project management experience
  • You follow through with commitments and fosters mutual trust with fellow team members and internal customers
  • You are resourceful and have proven technical problem solving skills
  • You possess extraordinary communication and time management skills, and you can work independently as well as in a team environment
  • You have good judgment and can follow security practices to protect our unreleased devices from exposure
  • Working experience using creative tools such as Photoshop, After effects, Final Cut
  • HTML and Javascript experience a plus
  • Natural leader and committed to the success of others in the team
  • You are comfortable and willing to travel abroad

- Provide device expertise to our TDMs, producers and creatives during the entire production lifecycle
- Provide clarity on usage scenarios, device and app behaviors
- Manage device logistics and shipments of unreleased products around the world
- Responsible for screen captures, data management, and content loading on devices
- Troubleshoot devices and device networking issues
- Prototype content for creatives prior to a shoot
- Create and load screens on our devices, as needed
- Build relationships with PM, engineering and brand and become a trusted partner
- Follow security protocols on set and make sure our devices and IP are not exposed
- Request and prepare inventory of products prior to a shoot
- Continuously learn and teach others on the team by conducting training sessions
- Find areas where we can innovate, create plans to execute on that vision
- Willingness to go above and beyond
- Be a leader, problem solver and don't sweat the small stuff

Education & Experience
- Bachelor's or equivalent degree
- Minimum of 8 years working in a technical production role
- Apple Lead Genius experience a plus

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Lead, Technical Device Manager, Marcom

Apple, Inc.
Cupertino, CA

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