Lead, Marcom Video Accessibility

Cupertino, CA
  • Job Code


Posted: Sep 5, 2019

Weekly Hours: 40

Role Number: 200098477

At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple's Interactive Technology organization is part of Apple's Worldwide Marketing Communications Department (Marcom). Marcom designs and delivers the iconic brand images and experiences to various sites, apps and retail stores. We work on many high-impact projects that serve various Apple lines of business. Working with a variety of multi-functional teams, we bring it all together to deliver the interactive experiences with an excellent group of software engineers while having fun along the way. We oversee all of Apple's advertising and marketing to ensure the flawless development and execution of world-class communications

The Marcom Video Accessibility team provides closed captioning, audio description and transcription services for Marcom and other groups across Apple. This team is self-contained and consists of writers, transcriptionists, captioning technicians, audio engineers and voice over talents.

The Lead for Marcom Video Accessibility will drive the overall accessibility team efforts and act as a team spokesperson. They will set standards and ensures alignment with other accessibility departments across Apple. The Lead will oversee team development and evaluate workflows for efficiency and will make improvements wherever necessary. The lead acts as a liaison between Closed Captioning and Audio Description teams and Marcom video producers, Traffic, Interactive teams, and external requestors

Key Qualifications

  • You are an expert in everything accessibility and committed to ensuring our content is accessible to everyone
  • Expert level understanding of closed captioning requirements and standards
  • Exceptional English grammar skills and vocabulary
  • You have experience leading an accessibility team
  • You understand the entire audio descriptions workflow, from writing to producing and recording high quality audio
  • You have an eye for detail and appreciate Apple's high standard in quality
  • You remain curious, asking questions and digging deep to find solutions
  • You possess extraordinary communication and time management skills
  • You follow through with commitments and fosters mutual trust with fellow team members and internal customers
  • You are resourceful and focus on solutions rather than problems
  • You have good judgment and can follow security and confidentiality protocols
  • You are a natural leader and committed to the success of others in the team
  • You can and are willing to roll up your sleeves and support the team as a captioner, writer, transcriber or audio engineer as needed


As a lead of our Marcom Video Accessibility team, you will be our subject matter expert and provide guidance to our Producers who may need MVA services
- Ensure all tickets are responded to in a timely and professional manner
- Attend Kick-off meetings and provide accessibility guidance
- Ensure new team members are trained and on-boarded
- Manage the team schedule and maintain resources availability
- QC all the work and ensure high quality output
- Set accessibility guidelines and maintain our style guides
- Bridge strategy with other accessibility stakeholders across Apple
- Continuously learn and teach others on the team by conducting training sessions
- Find areas where we can innovate, create plans to execute on that vision
- Willingness to go above and beyond
- Be a leader, problem solver and don't sweat the small stuff
- Previous experience working in an agency or film production highly desirable

Education & Experience

Bachelor's or equivalent degree

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Lead, Marcom Video Accessibility

Apple, Inc.
Cupertino, CA

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