Junior Product Owner/Business Analyst

Austin, TX 78701
  • Job Code
    200217745
Summary

Summary

Posted: Feb 8, 2021

Weekly Hours: 40

Role Number:200217745

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire ...Summary

Summary

Posted: Feb 8, 2021

Weekly Hours: 40

Role Number:200217745

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

AppleCare Digital Business Platform team is looking for a Junior Product Owner/Business Analyst to deliver the next generation support experience on support.apple.com (http://support.apple.com). The successful candidate has a combination of business acumen and technical knowledge with a drive to partner with and support the Product Owner/Product Manager. This person will partner closely with engineering, QA, UX, and business teams to build site enhancements and integration with various internal/external services to provide best-in-class support for our users.

Key Qualifications

  • 2+ years in software Product Management or as a Product Owner or Business Analyst
  • Knowledge of software product development lifecycle
  • Ability to break down high-level features into tactical user-stories and assigning and tracking them across multiple organizations
  • Outstanding problem solving and analytical abilities
  • Comfortable working with remote Business/Leadership/Engineering teams
  • Understanding of product design, dependencies, and tradeoffs
  • Excellent verbal and written communication skills
  • Knowledge of HTML/CSS/JavaScript
  • Experience with Agile scrum methodology
  • Desire to work in highly scalable web sites
  • Comfortable presenting to senior leaders

Description

Responsible for the on-schedule delivery of new features, bug fixes, and improvements for AppleCare Digital Products. Manage enhancement requests and feature prioritization. Balance trade-offs between time and scope while meeting business objectives. Engage with stakeholders to seek clarification and reproduce issues to support a timely and appropriate prioritization. Facilitate effective communication between business and engineering teams to get issues resolved. Shared owner of the product backlog including refinement and grooming. Document clear acceptance criteria. Coordinate with business testing to ensure development is consistent with business requests. Work with business stakeholders to monitor overall health of the products your support.

Utilize Agile scrum methodology, write user stories and acceptance criteria, refine product backlog, and advocate for end-user and business needs. Partner with Product Owners to define product roadmap.
You enjoy working with a global team of non-technical and technical professionals. When challenges arise, you thrive in identifying creative and unique solutions aligned to the product vision. You seek customer feedback and excel in using data to make challenging prioritization decisions.

You understand the high-profile nature of Apple's business, and are willing to apply yourself in a way that meets Apple's rigorous standards for design, brand integrity, and customer privacy.

Education & Experience

Bachelor of Computer Science degree in a related field required

Additional Requirements

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Junior Product Owner/Business Analyst

Apple, Inc.
Austin, TX 78701

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