IT Operations Analyst

The National Security Agency
Springfield, VA 22150

NGA utilizes all processes and procedures of the Defense Civilian Intelligence Personnel System (DCIPS). Non-executive NGA employees are assigned to five distinct pay bands based on the type and scope of work performed. The employee's base salary is established within their assigned pay band based on their unique qualifications. A performance pay process is conducted each year to determine a potential base pay salary increase and/or bonus. An employee's annual performance evaluation is a key factor in the performance pay process. Employees on term or temporary appointments are not eligible to apply for internal assignment opportunity notices.

This position is a DCIPS position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are an external applicant claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must self-identify your eligibility in your application.","jobHowEvaluated":"APPLICANT EVALUATION PROCESS: Applicants will be evaluated for this job opportunity in three stages:

1) All applicants will be evaluated using the Mandatory Qualification Criteria,
2) Qualified applicants will then be evaluated by an expert or panel of experts using a combination of qualification criteria to determine the best-qualified candidates,
3) Best-qualified applicants may then be further evaluated through an interview process.

Military retiree applicants, if selected, may be impacted by the 180-day appointment restrictions of DODI 1402.01. HD personnel will provide additional information if applicable.

Applicants are encouraged to carefully review the Assignment Description, Additional Information Provided By the Selecting Official, and the Qualification Requirements; and then construct their resumes to highlight their most relevant and significant experience and education for this job opportunity. This description should include examples that detail the level and complexity of the performed work. Applicants are encouraged to provide any education information referenced in the announcement. If education is listed as a mandatory requirement, only degrees obtained from an institution accredited by an accrediting organization recognized by the Secretary, US Department of Education will be accepted.

In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e., retired under section 8336(d)(1) or 8414(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives.)

All candidates will be considered without regard to race, color, religion, sex, national origin, age, marital status, disability, or sexual orientation.

NGA provides reasonable accommodations to applicants with disabilities. Applications will only be accepted online. If you need a reasonable accommodation for any part of the application and hiring process, please notify us at recruitment@nga.mil. The decision on granting reasonable accommodation will be on a case-by-case basis.","jobHowToApply":"Application submission involves applying using the Intelligence Community's Applicant Gateway on-line application process.

ONLY ELECTRONIC SUBMISSIONS WILL BE ACCEPTED.

MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online applications must demonstrate qualification by providing specific examples and associated results, in response to the announcement's mandatory criteria specified in this vacancy announcement:

1. Technical knowledge or experience of Virtual Desktop Infrastructure (VDI).
2. Technical knowledge or experience for products such as but not limited to Thick client, Thin client, and Zero client workstations scanners, plotters, printers, copiers, etc.
3. Experience generating or briefing technical reports or using reporting tools.
4. Technical knowledge or experience of Program or Asset Management.
5. Exhibit strong communication skills to teammates, customers, mission partners, and/or senior leadership.
6. Experience with diverse users/customers. Experience with customer requirements. Experience transitioning hardware/software into operations.

EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an accredited college or university in Computer Science, Data Analytics, Engineering, Information Science, Information Systems Management, Information Technology, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. -AND- Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.","jobNotes":"As a condition of employment at NGA, persons being considered for employment must meet NGA fitness for employment standards.

- U.S. Citizenship Required
- Security Clearance (Top Secret/Sensitive Compartmented Information)
- Polygraph Test Required
- Position Subject to Drug Testing
- Two Year Probationary Period
- Direct Deposit Required","jobWorkSchedule":"PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at all band levels to be considered. Qualifications for NGA positions do not include specific time-in-band requirements. NGA will emphasize quality of experience, rather than duration, and assess how the quality of the experience demonstrates possession of the knowledge, skills, abilities, and competencies necessary for successful job performance in the NGA occupational structure.

Band 03 $72,030 - $133,465

PERMANENT CHANGE IN STATION: PCS expenses are not authorized.

Pay is only part of the compensation you will earn working for the Federal Government. We offer a broad array of benefits programs and family friendly flexibilities to meet the needs of you and your family.

For more information on the array of benefits programs, please visit https://www.intelligencecareers.gov/nga/ngabenefits.html","jobPositionSummary":"ASSIGNMENT DESCRIPTION: IT Operations Analysts interact with customers, IT professionals, and engineers to oversee the implementation and monitoring of IT systems. They manage IT audits, inspections, and findings, and support total asset management initiatives. IT Operations Analysts define requirements, design and document system specifications, perform quality assurance procedures, and collect and analyze performance metrics. They apply Information Technology Service Management principles to ensure successful transitions of systems into the enterprise and community. They also collaborate internally and externally to promote optimal and reliable IT performance and delivery of data, products, and services across the National System for GEOINT (NSG) and Allied System for GEOINT (ASG).

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IT Operations Analyst

The National Security Agency
Springfield, VA 22150

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