IT Communications Specialist

Lawrence Livermore National Laboratory
Livermore, CA 94550

Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place; now one of 2020 Best Places to Work by Glassdoor!

We have an opening for an IT Support and Technical Communications Specialist. You will partner with institutional IT service owners and providers to deliver technical analysis and support in the development and implementation of multi-functional communication plans, campaigns, and solutions to promote the awareness, understanding, and adoption of a comprehensive suite of IT services and tools to Laboratory staff. This position is in the Computing Directorates IT Operations (ITO) Division supporting the Livermore Information Technology (LivIT) Program.

This position will be filled at either the A07.2 or A07.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.

Essential Duties
- Serve as a technical support and communication lead and seek to understand processes, goals, objectives and technical requirements to effectively represent the service/projects to customers through various forms of communication mediums, in collaboration with IT service/project teams.
- Support the implementation and improvement of the LivIT Strategic Communication Plan to ensure alignment with established programmatic technical and communication strategies and quality expectations.
- Define, develop, and implement communication strategies and project plans for technical IT services and projects.
- Author original content, suggest appropriate media platforms and coordinate through final quality check, publishing, and distribution, project- and service-related customer communications such as Websites/Portals, Newsline articles, emails, various physical media, and survey content to maximize understanding and assimilation of targeted key messages and objectives.
- Test software and/or IT service outputs and provide feedback that focuses on both its technical functionality as well as the expected customer perspective, including developing and implementing metrics, methodologies, and techniques to evaluate and measure communication effectiveness.
- Develop and implement service/project training plans, materials, and feedback mechanisms.
- Perform other duties as assigned.
In Addition at the A07.3 Level
- Define, develop, and implement communication strategies and project plans for complex, and highly specialized technical IT services and projects.
- Interpret and analyze complex technical information and translate into various forms of easily understandable and non-technical customer-focused communications.
- Create and update web content for some LivIT-managed websites; interact with web administrators and IT service owners on the development, navigation, content, and functionality of websites, including quality assurance testing and release to production.

- Experience working in a fast-paced IT environment with a complex landscape (e.g., multiple operating systems, networks, authentication services, access requirements).
- Comprehensive experience providing evaluation, recommendation, and implementation of IT technical solutions and communication strategies, in collaboration with a broad range of IT service owners, management, customers, and high-level technical personnel.
- Ability to establish and implement standards that promote quality processes and products, including routinely collecting input on original content, and providing constructive feedback on team-developed work to produce materials that meet IT service communication objectives.
- Experience using professional editing/writing techniques.
- Proficient with Microsoft Office applications, including Outlook, Word, PowerPoint and Excel; ability to use Excel to manipulate and transform data; experience working with multiple mailboxes and accounts in Outlook; considerable experience using Windows operating systems; some experience with Mac operating systems with an aptitude for gaining proficiency.
- Strong customer service skills with the ability to anticipate, develop, and implement creative mechanisms to satisfy the diversity of customer needs effectively. This includes the ability to actively listen, build rapport, be approachable, courteous, respectful, and patient.
In Addition at the A07.3 Level
- Associate of Arts degree in a related field or equivalent combination of education and related experience; may have additional coursework in a related field or professional certification.
- Complete knowledge and understanding of how core IT services interact with each other and how business services rely on the them (i.e., IT service-to-business service dependency).
- Experience performing independent in-depth analysis and interpretation of complex IT data and information to effectively translate it into customer-focused communications that are clearly and concisely articulated to convey both substance and intent with accuracy across various types of communication platforms.

Desired Qualifications
- ITIL certification(s) and/or training and/or a basic understanding of how to modify and run a Windows Powershell script.
- SharePoint administration knowledge and ability to create sites and/or modify site contents and permissions; and competency in HTML and/or other web publishing language.
- Process Improvement certification and/or Project Management certification.

Pre-Employment Drug Test: External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Security Clearance: This position requires a Department of Energy (DOE) Q-level clearance.

If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note: This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE). LLNL's mission is strengthening national security by developing and applyingcutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance. The Laboratory has a current annual budget of about $2.3 billion, employing approximately 6,900 employees.

LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.


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IT Communications Specialist

Lawrence Livermore National Laboratory
Livermore, CA 94550

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