IS&T Product Manager - Collaboration & Productivity

Cupertino, CA
  • Job Code


Posted: Aug 5, 2019

Weekly Hours: 40

Role Number: 200061483

The people here at Apple don't just build products - they also provide tools and services to enhance the way employees collaborate at Apple. We believe that the Apple Employee is the Apple's first customer

The IS&T Collaboration & Productivity team equips Apple Employees with the tools, training, information, and support in order to effectively coordinate, communicate, and collaborate across their many responsibilities each work day. Our main focus is simple: enable Apple Employees to be more productive

Key Qualifications

  • Experience with successfully engaging "externally" to industry to provide tools/services and concurrently coordinating "internally" with Business Operations elements (Corporate Procurement, Finance, Ops, etc) to review/negotiate/approve contracts and subsequently handle vendors for a specific project/function
  • Experience with operating business-critical systems and with successfully addressing operational failures, performing Root Cause Analysis, scheduling maintenance downtime, and implementing system-wide corrections to prevent further reoccurrence of issues
  • Experience in working with Global/Regional teams
  • Strong time-management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
  • Experience with Business Intelligence Tools (like Tableau) and conducting the analysis of data to inform both high-level strategy and day-to-day tactics
  • Proficiency in translating (qualitative) "wants and needs" from non-technical users into (quantitative) functional engineering requirements for Business and Technical Documentation
  • Unwavering ethics, inspiring ability to rally a team in the face of adversity, and unparalleled customer support focus
  • Experience with diplomatically handling multiple commitments/escalations with customers, internal leadership, staff and operations
  • Bachelors Degree in a technical field or equivalent work experience
  • Previous team leadership/management experience is a plus
  • Previous experience as an Engineering/Technical Project Manager is a plus


We are seeking a Product Manager who will be an essential component of a unique team that is responsible for researching, procuring, and delivering Collaboration and Productivity tools to all the Business Units at Apple. Some of the tools we deliver provide features to enhance large segments of our daily workflow; this includes focus areas such as File Sync & Share, Chat, Content Collaboration, and Community Management.

In this role, you will be shepherding the operational employment of a tool that will meet the needs of the end-user. As new user requirements evolve, you will serve as the primary liaison with Industry to investigate solutions, conduct a Proof of Concept, establish a Pilot, and deploy the solution across the Apple Enterprise

You should possesses finely-tuned Critical Thinking skills and have significant breadth and depth as a top-tier Product Manager


Obsess over the Apple Employee user experience of IS&T Collaboration and Productivity tools/services

Navigate the product development lifecycle; including requirements collection, engagement with Industry, participation with Corporate Procurement and Finance partners, evaluation and analysis of tools/features, and company-wide deployment to users

Articulate complex technical issues and organizational/political interdependencies in a cogent, concise, objective and timely manner to Executive Management

Thrive in a fast-paced and dynamic "startup" environment with minimal supervision, agile responsiveness, limited resources, and a relentless demand for dispassionate critical-thinking and creative problem-solving

Influence multi-functional teams (and their leadership) across Apple to make decisions that enhance the productivity of the Apple Employee

Education & Experience
- BS degree in computer science, information management, or a technical discipline plus 7+ years or MS degree plus 5+ years' experience or equivalent

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IS&T Product Manager - Collaboration & Productivity

Apple, Inc.
Cupertino, CA

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