Instructional Designer - Retail Learning and Development

Cupertino, CA
  • Job Code


Posted: Jan 13, 2020

Weekly Hours: 40

Role Number:200138889

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company?

Apple Retail Learning and Development (RLD) is responsible for preparing Retail leaders and team members to accomplish desired business results and accelerate their personal and professional growth

The RLD Design team is a group of creative and focused problem solvers who design and develop functional training and professional development content for Apple's retail team members around the world. In this role, you will collaborate with other creative roles and L&D disciplines to design learning experiences that have measurable impact on performance and business results

This position is based on site in Austin, Texas or in Cupertino, California

Key Qualifications

  • Demonstrated knowledge of and experience with industry-proven and trending L&D disciplines, processes, approaches, and technology
  • A Design Thinking practitioner, especially focused on empathy, prototyping, and iteration
  • Experience with HTML5-based authoring tools like Captivate, Storyline and Animate, virtual collaboration tools, and enterprise LMS systems
  • Can effectively handle multiple assignments simultaneously and meet deadlines-while delivering high-quality, innovative solutions
  • Strong presentation, communication, and social skills
  • Ready and excited to work within a global team that has specialized functions like project management, program management, and performance consulting
  • Experience with graphic design, video editing, image manipulation, and formatting is a plus
  • Experience developing Leadership or Professional Development content is preferred
  • Experience designing innovative, creative, and interactive learning solutions (certifications, simulations, project-based learning)
  • Apple product and software experience required
  • LMS system experience or strength in technical learning require

- Design learning experiences to support a variety of delivery types- including but not limited to eLearning, micro learning, classroom, virtual classroom, and blended learning experiences
- Examine big data and/or analysis provided by other roles before determining additional discovery needed to complete your design plans
- Use instructional design principles and conceptualize with media and technology teams to bring creative vision and learning objectives to life, including prototyping when appropriate
- Conduct content reviews with subject matter experts and incorporate their feedback
- Write extraordinarily in a conversational, intelligent style-even when the topic is technical
- Use templates and guides to prepare content for publishing in a learning management system (LMS)
- Craft relevant learning assessments
- Consult and partner to ensure all details of your work are accurate and ready for publication
- Update existing content to maintain its relevance and accuracy and produce high quality deliverables on time
- Work with the team to continuously improve tools and processes
- Work independently and as part of a global, cross-functional team
- Participate in meetings and conference calls either in person or virtually, domestically and internationally

Education & Experience

Bachelor's degree in Instructional Design or a related discipline and four or more years of professional instructional design or equivalent experience-global audience preferred

Additional Requirements

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Instructional Designer - Retail Learning and Development

Apple, Inc.
Cupertino, CA

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