HR Shared Services Supervisor

Austin, TX 78701
  • Job Code
    200256862
Summary

Summary

Posted: Jun 15, 2021

Weekly Hours: 40

Role Number:200256862

Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any...Summary

Summary

Posted: Jun 15, 2021

Weekly Hours: 40

Role Number:200256862

Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company?

At Apple, we're a diverse collection of people, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other's ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it.

Join our People Team and help support the extraordinary talent it takes to make extraordinary products.

This position is based on site in Austin, Texas.

Key Qualifications

  • Minimum of 5 years experience in Human Resources, shared services or other highly operational work environment.
  • Minimum of 2 years leading a direct team.
  • Fluent in English; (Bilingual in Spanish, Portuguese, or French) is preferred.
  • Experience with Workday and ServiceNow, or with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc).
  • You have exceptional communication skills, both in composing thoughtful written communication and sharing complex information verbally.
  • You obsess over the employee experience and view each and every inquiry as an opportunity to make a difference. You create methods to keep an eye on quality and coach your team every step of the way.
  • You can navigate highly sophisticated business needs without a clearly defined path and where you see a need, you bring a well considered solution.
  • You love details and use data to tell a compelling story of successes and opportunities. Creating action plans and driving improvements is something you enjoy.
  • You possess strong analytical skills and have the ability to quickly understand data, empowering you to propose credible business or process improvements, which in turn will drive positive change.
  • You are passionate about people, team management, coaching and mentoring. You have the drive to support your team through business transformation and complicated HR cases, whilst at the same time supporting their personal and professional development.
  • Previous experience with MacOS or have a strong desire to learn.

Description

We are currently recruiting a dynamic leader to join our Americas People Support team providing world class employee support and care to multiple countries across the region.

Our team is the first point of contact in the intake, resolution or escalation of needs related to the employee experience. We provide centralized employee support for a variety of employment related topics and services.
- Responsible to the day to day supervision for a team of HR professionals who provide support and care to Apple employees and managers across multiple lines of business and countries.
- Responsible for the operational management of shared services team including scheduling, time card approvals, establishing and reviewing productivity goals.
- Supports team members in resolving complex cases and handling critical issues as needed.
- Monitors and drives improvements at the individual and team level to achieve or exceed operational performance metrics.
- Resolves issues of varied scope related to employment policies, practices and records.
- Coordinate with key partners and peers across Apple to address emerging needs and establish scalable solutions.

Education & Experience

Bachelor's degree or equivalent

Additional Requirements

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HR Shared Services Supervisor

Apple, Inc.
Austin, TX 78701

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