Home Audio Triage Engineer

Cupertino, CA 95014
  • Job Code
    200270862
Summary

Summary

Posted: Jul 26, 2021

Role Number:200270862

Imagine what you could do at Apple! Everyday, new ideas have a way of becoming extraordinary products, services, and customer expe...Summary

Summary

Posted: Jul 26, 2021

Role Number:200270862

Imagine what you could do at Apple! Everyday, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Do you bring passion and dedication to your job? If so, we are looking for individuals like you!

The Interactive Media Group (IMG) is at the center of audio, video and graphics support in Apple's innovative products, including the HomePod, Mac, iPhone, iPad, Apple Watch and Apple TV. IMG's Audio team provides the audio foundation for various high profile features like Spatial Audio, Siri, FaceTime and media capture and playback. As part of the Audio Prototyping team, your focus would be on Home audio products, including HomePod and AppleTV.

Key Qualifications

  • Experience analyzing and tracking technical issues
  • Ideal experience in triaging customer issues as well as contacting engineers for difficult issues, calling out when needed
  • Understanding of and interest in home audio systems, including technologies like HDMI, Audio Return Channel, Surround Sound, and Spatial Audio
  • Ability to multi-task in a dynamic environment coordinating across multiple teams, prioritizing issues, and spotting new or emerging issues from customers
  • Excellent verbal and written communication skills

Description

As a triage engineer, you are the engineering and development teams' connection to both internal and external customers' experiences. When reports of unexpected behavior come in, it will be up to you to identify the possible causes and route it to the correct team or team member. This requires thorough analysis of the information provided and working closely with engineers and developers to understand different roles on the teams and possibly collecting additional data to assist them in fixing the underlying issues. These teams span a wide range of technical functions and multi-functional teams. Maintain a strong curiosity in understanding the different issues these teams address while maintaining focus on delivering excellent results in a timely manner, solving problems creatively when the need arises.

Education & Experience

BS in a technical field or equivalent experience.

Additional Requirements

  • Python scripting is a plus


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Home Audio Triage Engineer

Apple, Inc.
Cupertino, CA 95014

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