Hardware Insights Data Scientist

Cupertino, CA 95014
  • Job Code
    200219060
  • Jobs Rated
    1st
Summary

Summary

Posted: Jan 29, 2021

Weekly Hours: 40

Role Number:200219060

Apple products are known for their ease of use and quality. Creating products that meet this high standard requ...Summary

Summary

Posted: Jan 29, 2021

Weekly Hours: 40

Role Number:200219060

Apple products are known for their ease of use and quality. Creating products that meet this high standard requires continuously learning from our customer service interactions. If you have a passion for developing insights from real world data, have great attention to detail, and are passionate about improving customer experience, this is the job for you!

The AppleCare Business Insights team is seeking a data analyst focused on enhancing its data-driven hardware and software feedback loops. This is an opportunity to be part of a team of analysts dedicated to providing insights to our engineering and operations teams to help inform production and design decisions. The role provides an opportunity to make a real difference to the Apple customer experience.

Key Qualifications

  • 5+ years experience as a data analyst or data scientist
  • Experience with the hardware feedback loop and voice of the customer analysis
  • High proficiency with SQL and relational databases such as Teradata
  • High proficiency experience with Tableau visualization, including large scale dashboard deployment and maintenance
  • Experience with Excel for pivot table analysis
  • Excellent analytical and problem solving skills
  • Strong communication skills and comfort presenting to senior leadership
  • Demonstrated ability working with multiple teams to complete critical achievements under pressure with tight deadlines
  • Understanding of hardware continuous improvement processes
  • Ability to work closely with business parts in engineering, operations, hardware and software engineering to improve the product feedback loop
  • Ability to partner with multiple teams and accomplish tasks under tight deadlines
  • Experience in the development, training, tuning and delivery of ML models using python / R / Turi
  • Ability to study and enrich the business via interpretation and continuous improvement of pre-existing ML assets

Description

This role is responsible for the development of KPIs and data assets in support of delivering insights spanning hardware and software field performance for multiple product lines. The focus will be on expanding an already robust hardware feedback loop, with attention to underutilized data sets, identification of opportunities for early warning on changes in customer service volumes, automation of analytic operations, and enhancement of existing insight assets. Particular attention will be focused on data visualization, automation and trend/pattern detection spanning multiple product lines.

Responsibilities include:
Leading the Voice of the Customer (VOC) feedback loop for AppleCare
Interacting with product teams to identify questions and opportunities for data analysis, experiments and insights
Developing new performance metrics and data visualization methods that consider the impact of the entire product eco system
Developing algorithms for automated processes to cleanse, evaluate and derive patterns from large datasets spanning disparate sources
Identifying meaningful insights from large data and metadata sources; interpreting and communicating insights and findings from analysis and experiments to operation, engineering and business management.

Education & Experience

BS/BA degree required, preferably in a quantitative field, such as statistics, engineering, computer science, data analytics or mathematics

Additional Requirements

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Hardware Insights Data Scientist

Apple, Inc.
Cupertino, CA 95014

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Data Scientist
1st2019 - Data Scientist
Overall Rating: 1/199
Median Salary: $114,520

Work Environment
Very Good
4/220
Stress
Very Low
42/220
Growth
Very Good
33/220