Group Product Manager, Delivery & Multi-channel Fulfillment Experiences, Apple Retail Online

Cupertino, CA 95014
  • Job Code
    200217742
Summary

Summary

Posted: May 20, 2021

Role Number:200217742

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experien...Summary

Summary

Posted: May 20, 2021

Role Number:200217742

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Apple is looking for a proven, dynamic leader of Product Management to join the Apple Online store team. As the Manager of Delivery and Multi-channel product team, you will be leading the team responsible for defining, developing and launching initiatives directly and measurably impact Apple and its customers. Apple strives to offer best in class delivery and pickup merchandising decision support, as well as fast and convenient ways for our customers to receive their products. Additionally, you will be at the intersection of digital and physical, and your team will partner closely with the Retail Stores, Engineering and Operations team to deliver amazing multi-channel customer experiences.

Key Qualifications

  • 10+ years of e-commerce product management experience, with 5+ years in a leadership capacity
  • Experience with the Fulfillment programs
  • Experience recruiting and leading teams
  • Experience working with globally-based de-centralized teams and launching products worldwide
  • Passionate about user experience; able to inspire and educate designers and engineers.
  • Possess strong decision making and prioritization skills; have experience overseeing and managing complex production schedules.
  • Be able to work independently; anticipating and resolving problems.
  • Have insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.
  • Self-motivated and pro-active with demonstrated creative and critical thinking capabilities.
  • Strong leadership and excellent communication skills with both individuals, partners and executives within Apple, with experience managing, motivating and mentoring teams/individuals.
  • Strong technical background, ability to dive into the technical details is a must.
  • Ability to think end-to-end, and champion the digital experience but also understand the physical store and supply chain implications (and vice versa) and impacts of changes made online
  • Knowledge of Apple products and industry.

Description

We are looking for an individual that has the ability to own and drive initiatives, a passion and vision for the future of online shopping, and the ability to deliver a global customer experience worthy of the Apple brand. You must have a consistent track record of leading high functioning teams. The right person will combine technical fluency and analytical ability with a strong sense of user experience, diplomacy, program management skills and business insight. You should have great presentation skills and be able to drive a meaningful vision and requirements that rallies the team and delights our customers. You must enjoy diving into the details and have the ability to engage in problem solving with the technical development team.

The ideal candidate will have experience in the following areas and you should be able to point to a portfolio of high quality, innovative projects that exemplify your attention to detail.
- e-commerce including mobile commerce
- Delivery & fulfillment programs
- Click to ship and click to pickup delivery estimates
- Real-time store inventory merchandising
- Launch of new shipment methods offered globally (Same day delivery, courier delivery, delivery with set-up)
- Launch of new pickup methods offered globally (buy online pickup in store, Pickup points, Locker boxes)
- Innovative deployment of machine learning solutions to optimize the digital customer experience

Education & Experience

BA/BS in Business or Computer Science desirable.

Additional Requirements

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Group Product Manager, Delivery & Multi-channel Fulfillment Experiences, Apple Retail Online

Apple, Inc.
Cupertino, CA 95014

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