Global Partner Engagement Lead, Cupertino

Cupertino, CA 95014
  • Job Code


Posted: Aug 5, 2021

Weekly Hours: 40

Role Number:200270564

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and custo...Summary


Posted: Aug 5, 2021

Weekly Hours: 40

Role Number:200270564

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a driver of change? Are you passionate about helping people adapt to process and system changes?

The Apple's Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. At the end of the day, we are here to grow Apple's business through partnering with our enterprise, education & channel sales teams, resellers, partners and carriers.

As part of our World Wide Sales Business Process Re-engineering (BPR) group, focused on salesforce, the Global Partner Engagement lead will focus on developing the approaches and strategies required to onboard and encourage our partners to maximise their adoption of new solutions, by honing methods of effective and sustained behaviour change. As well as being passionate about the change journey, communications, training, adoption and stakeholder management on a global scale, this is a great opportunity for someone who is looking to play a key role in implementing fast and effective change across regional and global partners for Apple Sales.

Key Qualifications

  • Knowledge and experience of implementing change management principles, methodologies and tools.
  • Experience with large-scale organisational change efforts.
  • Experience of project management approaches, tools and phases of a project life-cycle
  • Strong understanding of how people journey through change, as well as the change process itself.
  • Experience in partner engagements and roll-outs.
  • Experience with communications and marketing approaches
  • Strong attention to detail.
  • Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams, as necessary.
  • Organised, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
  • Exceptional written and verbal communication and presentation skills, to audiences of varying seniority.
  • Excellent active listening skills.
  • Good business insight and understanding of organisational issues and challenges.
  • Problem solving and root cause identification skills.
  • Past experience with developing communications and training material.
  • Ability to identify engaging communication channels to support partner onboarding.
  • Able to operate at a strategic level and deep-dive, as needed, into operational / tactical detail.
  • Lead by example and support, encourage and develop team members.
  • Great teammate and able to work collaboratively with and through others.
  • High level of professionalism, energy and sense of urgency to make things happen.
  • Ability to establish and maintain trust, credibility and build strong relationships.
  • Ability to influence others and move toward a common vision or goal.
  • Resilient and tenacious with a propensity to persevere.
  • Expertise leading cross-functional workshops to drive consensus.
  • Experience in managing internal, vendor, and consultant resources.


Participate in design workshops to understand the transformation vision.

Collaborate with global and regional teams to;

Assess the impact of our solutions on partners and identify the communications and training materials needed to inform, support, and encourage partners.

Develop partner segmentation and onboarding strategies.

Partner with global and regional leads, and other stakeholders to understand needs, develop materials, and support onboarding activities.

Develop global deliverables to be used to "sell-in" the technology solution to partners, including communication needs to support partner onboarding.

Partner with program team resources to develop global communication messages and support the regional localisation of materials.

Monitor and adapt strategies and materials based on feedback from teams.

Identify and manage translation and localisation of communication and training materials, where required.

Clearly communicate expectations and timelines with leadership, business, change management resources and regional teams.

Track, monitor and support partner engagement and onboarding execution.

Track, monitor and support in usage and adoption of partner engagement activities.

Track and support local execution of communications and training activities by regional teams.

Review deliverables developed by consultant resources to ensure quality and value.

Education & Experience

BA/BS or equivalent degree in Communications, Marketing, Business Management, Organisational behaviour or Industrial / Organisational Psychology or related discipline required.

Additional Requirements

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Global Partner Engagement Lead, Cupertino

Apple, Inc.
Cupertino, CA 95014

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