Global AppleCare Change Lead Manager

Austin, TX 78701
  • Job Code
    200281040
Summary

Summary

Posted: Aug 31, 2021

Weekly Hours: 40

Role Number:200281040

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Aug 31, 2021

Weekly Hours: 40

Role Number:200281040

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The successful candidate will own the Global Change Management team within the AppleCare Business Process Reengineering (BPR) Planning, Portfolio and Change (PPC) team. The Change Management team is responsible for: delivering change management on large, cross-functional system/process implementations; providing change management training, tools, templates and support to our internal BPR Project Managers (PMs); and growing our change management program to support the ever-changing needs of our AppleCare stakeholders. This role is responsible for a team of Change Managers in their delivery of this work, while also following the Apple-developed methodology to provide change management on multiple strategic programs/projects of their own. This role involves both management and project delivery, working with the AppleCare and cross-functional project and functional teams based in the US, EMEIA and APAC.

Key Qualifications

  • Leadership skills and the ability to empower a team in a matrix environment.
  • Solid understanding of business and operational environments.
  • Extensive experience in leading change projects and large organizational change initiatives including experience with change management concepts, tools and implementations (i.e. Prosci).
  • Project management experience.
  • Ability to prioritize efficiently and lead a team.
  • Ability to interact, gain trust, negotiate with and solicit action from partners from multicultural backgrounds in verbal, written and presentation forms.
  • Strong problem-solving skills and attention to detail with ability to analyze quickly.
  • Flexible, resourceful, detail-oriented and a self starter.
  • Ability to identify and implement improvement opportunities.
  • Deliver all work with a foundation of adaptability, collaboration, accountability, integrity, and inclusion.

Description
- Deliver change management on cross-functional projects/programs, including partner analysis, change impact analysis, communication/training plans, and adoption monitoring/handoff plans.
- Manage a team of Global Change management leads in their project execution, assisting with design and execution of change management plans.
- Deliver and evolve training for Project Managers and other partners on organizational change process, tools and templates, acting as a reference point for queries and information.
- Continue to adopt and improve Apple-developed change management methodology, tools, templates & training.
- Establish and maintain strong working relationships and appropriate communication with leaders, peers and change team members.
- Work well with key partners, and influence multiple levels of the business to solicit action and agreement to inspire change forward.
- Actively resolve critical issues and conflicts to avoid negative impact to the project and team members.
- Work independently while providing transparency and status reporting to project team, change management team and leadership.

Education & Experience
- Bachelor degree or equivalent experience

Additional Requirements

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Global AppleCare Change Lead Manager

Apple, Inc.
Austin, TX 78701

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