Fraud Admin Specialist - Colorado

Colorado Springs, CO 80903
  • Job Code
    200220957
Summary

Summary

Posted: Feb 3, 2021

Weekly Hours: 40

Role Number:200220957

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer exp...Summary

Summary

Posted: Feb 3, 2021

Weekly Hours: 40

Role Number:200220957

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise and delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you. The Retail Contact Center (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Admin Specialist. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps. This role is located at home or on the Apple campus in Austin, TX.

Key Qualifications

  • 1-2 years experience in customer service or order verification type role
  • Excels at analytics and employ creative problem solving skills
  • Customer-focused individual with an eye for identifying outliers among data sets
  • Maintains a positive attitude in a high-stress/fast-paced work environment
  • Excels at working independently to make timely decisions and take appropriate actions
  • Demonstrates a passion for excellent customer focus and protection
  • Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
  • Demonstrates flexibility and adaptability to a constantly evolving work-flows and responsibilities

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at speaking with both banks and customers in an order verification capacity, as the work we do involves engaging customers or financial institutions. Finally, you will easily build strong working relationships with your immediate team and members of other RCC groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture. Our work comes in at a fast pace, and we are ready to meet the daily challenge!

Education & Experience

Bachelor's degree preferred, or equivalent experience

Additional Requirements

  • Previous fraud prevention experience preferred but not required.
  • Is being an At-Home Service Specialist a great fit for you? Consider the following questions:
  • Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
  • Do you have a private workspace with a desk and chair?
  • Does this workspace allow for the proper installation of your technical equipment?
  • Do you have, or are you able to get, an analog or digital phone line that can be dedicated to business calls? (monthly allowance provided by Apple)
  • Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream? (monthly allowance provided by Apple)
  • Are you a self-starter who is comfortable in an environment remote from co-workers and managers?
  • If you are a Colorado resident, this is for you:
  • At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Fraud Admin Specialist starts at a minimum $17.35/hr. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
  • We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
  • Note: Apple benefits programs are subject to eligibility requirements.


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Fraud Admin Specialist - Colorado

Apple, Inc.
Colorado Springs, CO 80903

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