Facilities Service Center Coordinator - Swing Shift

Cupertino, CA
  • Job Code


Posted: Oct 14, 2019

Weekly Hours: 40

Role Number: 200109478

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your knowledge to navigate complex challenges? Join us, and you'll have a meaningful role in continuing Apple's legacy of efficiency and success

Key Qualifications

  • 5+ years experience working in a fast paced multi-facility call center environment, with a focus on providing the best possible service to a demanding group of customers
  • Candidate must have and demonstrate the following:
  • Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity
  • Extremely detail oriented
  • Exceptional customer service mindset
  • Must work well under pressure in a demanding environment
  • The ability to communicate effectively and provide direction to contractors and vendors performing services for the company
  • Manages time efficiently with demonstrated ability to multi-task
  • Strong ability with Microsoft Excel and presentation software
  • Familiarity with Mac platform and other Microsoft Office programs
  • Experience with CMMS, financial systems, and Tableau or other data reporting software is a plus
  • Strong analytical and problem solving abilities
  • Strong verbal and written communication skills
  • Must be able to type 50 words per minute


Candidate is responsible for receiving, dispatching and following up on maintenance work orders, generating job plans, communicating with business partners and vendors, soliciting quotes for services, invoice verification, and updating work order status
Overview of


Support data entry, setup, and coordination of corrective and preventative maintenance service requests
Manage coordination of multiple vendors and staff technicians
Assign technicians or vendors to perform repairs and coordinate work until complete
Review, validate, and approve proposals and invoices
Help suppliers to resolve issues with proposals and invoices
Generate analytics, reports, and presentations for leadership
Maintain records of maintenance and other facility activity
Provide direction to vendors as needed and ensures vendors comply with Apple policies and procedures
Coordinate and manage schedule and calendar for Facilities Department
Identify opportunities for increased efficiencies and cost savings
Provide administrative support for the Facilities Department

Education & Experience

Some college, technical training, or equivalent work experience required
We are looking for a highly motivated and proactive thinker who can think strategically and stay connected to our customers. The ideal candidate will possess a high level of integrity, creativity, initiative, accountability, communication and interpersonal skills, with a commitment to teamwork and excellence

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants
  • Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you are applying for a position in San Francisco, please click here

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Facilities Service Center Coordinator - Swing Shift

Apple, Inc.
Cupertino, CA

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