Execution Analyst- AFO (Apple Fulfillment Operations)

Austin, TX
  • Job Code
    200102269
Summary

Summary

Posted: Oct 3, 2019

Weekly Hours: 40

Role Number: 200102269

The America's Online Fulfillment Operations (AFO) team is looking for a dynamic and motivated candidate for the AFO Execution Team. In this role, you will participate in all Apple Fulfillment Operations Execution team activities for the Apple Trade-In program, including training on the program's offering, related operations processes, exception management systems, and reporting. Supply appropriate daily, weekly and monthly reporting as requested. Identify, communicate, and manage account risks related to Trade-In escalations. Act as a key point of contact for all Trade-In related activities. Effectively cope with change as well as a lack of general direction. Analyze trends and data in conjunction with customer surveys, Executive escalation, and social listenings. Monitor, track, and report on Trade-In performance. Drive process improvements, automation, documentation, operational metrics, and reporting in this space

Key Qualifications

  • You should have 3-5 years Operations experience, preferably in a high tech or computer-related industry
  • Strong customer focused mindset
  • Experience handling situations cross-functionally with key internal partners
  • Additional requirements include the ability to both think strategically and execute tactically, a persistent attention to detail, and a high level of comfort in working with numbers
  • Excellent data analysis skills
  • Excel required - Tableau, Business Objects is preferred
  • Results oriented, self starter with a strong desire to learn and be successful
  • Ability to rapidly learn and operate in a fast paced, dynamic environment
  • Excellent verbal and written communicator, with the ability to tailor the communications to the relevant audience
  • Excellent attention to detail and analytics, adept at comprehending and working with large quantities of data from a variety of sources
  • Ability to work well under pressure and multitask, maintaining poise and a positive attitude in a changing environment

Description

Cause Analysis on all Trade-In escalations

Lead weekly Control Tower Trade-In meetings with internal and external partners

Present weekly updates to Leadership on Trade-In performance

Shown data analytics/quantitative skills and ability to interpret trends from complex data structures for Trade-In performance KPIs

Root Causes Analysis on program exceptions and customer feedback across Executive escalations, surveys, and social listenings

Participate in execution activities during new product introductions

Drive KPIs across Apple functions and influence the team to take action where performance moves outside agreed-upon SLAs

Assist with Q1 promotion testing

Drive process improvement and innovation within the AFO organization

Education & Experience

BA/BS Required

Additional Requirements

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Execution Analyst- AFO (Apple Fulfillment Operations)

Apple, Inc.
Austin, TX

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