Engineering Operations Program Manager

New York, NY 10007
  • Job Code
    200263614
Summary

Summary

Posted: Jul 8, 2021

Role Number:200263614

Apple's Wallet and Payments team is looking for an engineering program manager experienced with internet service operations to help...Summary

Summary

Posted: Jul 8, 2021

Role Number:200263614

Apple's Wallet and Payments team is looking for an engineering program manager experienced with internet service operations to help enable services that millions of customers use every day. Lead projects to ensure new features are ready for launch across engineering, compliance & partner teams. Join our fast-paced organization and help challenge the landscape through innovation, customer enablement, security & privacy.

As an Engineering Operations Program Manager you will be responsible for managing production readiness for new features by identifying deliverables, managing risk, and improving our process while driving to a successful outcome. If you love non-routine work that requires social intelligence, critical thinking, and creative problem solving, we'd love to hear from you!

Key Qualifications

  • Self-starter with 4+ years experience as a member of a technical team within a software development and/or internet services environment.
  • Ability to synthesize complex problems and technical concepts and communicate out across various levels of the organization, including executive.
  • Willing to dig into the details and understand the customer impact of different APIs, error codes, and product verticals.
  • Ability to establish relationships across business, engineering & leadership teams.
  • Strong project management fundamentals and ability to adapt rapidly to continue to make progress even when ambiguity levels are high.

Description
- Design and implement a production readiness program for upcoming features within Apple's Wallet and Payments services by partnering with engineering teams to develop technical requirements and address critical needs.
- Work cross-functionally with other project managers and engineers to improve reliability of existing products and services by facilitating discussion on monitoring & alerting, disaster recovery, bug prioritization and infrastructure capacity.
- Develop a broad perspective across the application ecosystem to identify new processes to champion and strategize how to pull in required teams to address obstacles. Over time, maintain a portfolio of technical projects in a welcoming, team-based environment that values individual contribution.
- Be the communicator! Everyone on the project knows what is going on. You are comfortable speaking to groups and can clearly and effectively present one-pagers, POCs, and architectural overviews.
- Establish ownership and accountability by tracking internal and external requirements alike, while handling roadblocks to ensure program deliverables arrive on time using your deep project management toolkit.
- Build relationships with key external partners to influence their systems' reliability, application monitoring, and production support model.

Education & Experience
- Degree in computer science, related field, or equivalent work experience is highly desirable.
- Training in project management or equivalent work experience is highly desirable.
- Financial Technology, Dev/Ops, SRE, Datacenter experience is a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Requirements

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Engineering Operations Program Manager

Apple, Inc.
New York, NY 10007

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