Senior Systems Engineer

RTN 2 (Raytheon IDMS)
Fulton, MD 20759
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About US:

At Raytheon Missiles & Defense, by combining our vast resources and investments, we are able to dedicate ourselves to solving mission-level vs. product-level customer challenges together we can anticipate more, move faster and make a bigger impact on the big picture.

Job Summary:

Raytheon Solipsys, a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX). Join a team responsible for providing worldwide, around-the-clock technical support to our external customers with deployed Raytheon Solipsys C4I software solutions in development, operations and testing/training support facilities; as well our internal customers. This position is located onsite in Fulton, MD

Responsibilities to Anticipate:
  • Providing real-time technical support to troubleshoot, investigate and resolve customer support issues ranging in scope from configuration and usage questions to complex software/system/network failures.
  • Analyzing reported issues and failures to determine root cause and recommend corrective actions in concert with Engineering and Information Technology (IT) personnel.
  • Developing and maintaining customer and program profiles to support issue resolution and maintain an authoritative repository for the customers/programs system baselines.
  • Reviewing/maintaining product user documentation for technical accuracy and usability.
  • Establishing and administering online customer-specific support sites.
  • Conducting software product vulnerability assessments and associated resolution in accordance with established DoD Risk Management Framework (RMF) requirements.
  • Collaborating with program and product engineering staff on the development, verification and execution of integration and test procedures across the Solipsys program and product portfolios.
  • Developing, maintaining product training materials and resources and conduct presentation of same to domestic, DoD and international customers.
  • Performing administrative and configuration management duties associated with issue resolution, training, logistics support, and product sales for deployed customer installations.
  • Must have the ability to obtain and maintain a DoD Secret Clearance.
  • This position requires the ability to work shifts, weekends, and holidays.
  • Conducting and supporting the initial installation and training for delivered C4I solutions.
  • Capped relocation is available.

This position can be a P2 or a P3, based on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position. Four years experience is required for a P3.

Qualifications You Must Have:
  • Bachelors in Science, Technology, Engineering, or Mathematics (STEM)
  • Two years experience in full life cycle technical support beginning with initial site software installation and debugging through system retirement.
  • Experience in using, configuring and administering Microsoft Windows and/or Unix operating system environments.
  • Experience providing local and remote customer service center real-time technical customer support operations.
  • Experience in complex systems troubleshooting techniques.
U.S. Citizenship is required as this position needs an active U.S. Security Clearance within 12 months.

Qualifications We Value:
  • Demonstrated skills developing and providing training on DoD C2/C4I systems.
  • Experience with the operations and maintenance of military Tactical Data Link Systems such as Link 16.
  • Experience with software Vulnerability Assessments and resolution, preferably under the DOD Risk Management Framework (RMF) environment.
  • Experience in the operation and maintenance of military Tactical Data Link systems.
  • Experience with relational and geospatial database development, configuration, troubleshooting, and support including experience with database servers such as: Oracle and PostgreSQL. This also includes experience with NoSQL databases.
  • Ability to debug and test software products as necessary.
  • Ability to work with customers to provide training, demonstrations, and technical guidance.
  • Strong oral & written communication skills & proven leadership skills.
  • Ability to use Microsoft Office desktop applications of MS-Office, MS-Visio, and Jira Service Desk.
  • Active Secret clearance or higher clearance


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Senior Systems Engineer

RTN 2 (Raytheon IDMS)
Fulton, MD 20759

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Software Engineer
8th2017 - Software Engineer
Overall Rating: 8/199
Median Salary: $100,690

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