Director, AppleCare Business Development AMR

Cupertino, CA 95014
  • Job Code


Posted: Jun 4, 2021

Weekly Hours: 40

Role Number:200250800

Apple is a place where extraordinary people gather to do their best work. Together we create products and experi...Summary


Posted: Jun 4, 2021

Weekly Hours: 40

Role Number:200250800

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have imagined - and now can't imagine living without. If you're excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job... Just be prepared to dream big.

As part of the AppleCare Business Development team, you will be responsible for aligning people, projects, and programs across multiple divisions to ensure flawless execution of AppleCare Worldwide and Regional sales strategies and programs. You will lead a team focused on delivering top-line results for the AppleCare division as a part of Apple's broader Services strategy.

The Director of Business Development is responsible for developing partnerships, formulating strategies, and delivering innovative programs in support of AppleCare goals. This senior role is critical in identifying and building new commercial models for AppleCare and developing partnerships that deliver impact and scale. You will work with a cross-functional team in developing strategies and business cases, structuring and executing partnerships, and driving pivotal initiatives to grow our AppleCare Services business in AMR.

Key Qualifications

  • Extensive experience of sales leadership, commercial deal development and sales execution in warranty and insurance services.
  • Established strong business network at Senior Executive level - you will have proven ability in managing senior executive relationships, both externally and internally
  • Deep understanding of the B2C and B2B service business and go-to-market strategies for extended service and support agreements
  • You will demonstrate a passion, energy and focus on developing and growing multi-million dollar business programs globally.
  • You will have an extraordinary business development and partnership management track record.
  • A strong command of business and financial modeling is crucial to success in this role.
  • Excellent presentation, written and verbal communication skills.
  • Self-starter with an analytical orientation, strategic vision, and strong executional track record.
  • Strong quantitative and decision-making skills with ability to synthesize and distill large amounts of data into action plans.
  • Demonstrated success providing vision and strategy while leading and developing high- performance teams in a dynamic, global organization.


In this role you will lead the AppleCare business across the US, Canada and Latin America, leading Business Development professionals across the region in identifying and generating new partnerships with Carrier and Retail partners from start to execution including contract negotiation.

You'll evaluate proposals and drive negotiations with potential partners.

You will lead and manage AMR sales teams, legal, and marketing to enable the successful launch of new partners.

You will build business cases to model impact of partnership programs in conjunction with analyst resourcing and gain alignment to target markets and potential partners.

You will conduct quarterly reviews with senior leadership, present and promote partnerships to ensure resourcing is allocated to their success.

You will work with management and Route-to-Market Leaders to influence and direct the US AppleCare Sales strategy to continuously improve and accelerate sales.

Have the ability to create succinct communication materials and communicate to a wide range of leaders across functions, organizational levels and cultures, including regular senior level communications.

Education & Experience

BA/BS degree plus extensive leadership experience in service industry.

MS/MBA preferred.

Additional Requirements

  • Up to 50% travel required with an average of at least one week out of every month. Ability to travel internationally when required.
  • Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

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Director, AppleCare Business Development AMR

Apple, Inc.
Cupertino, CA 95014

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