Dir, Inf Wrkplc Svc

RTN 2 (Raytheon IDMS)
Huntsville, AL 35801
At Raytheon Missiles & Defense, fresh thinking and possibilities are forged in times of change and you will be on the front lines as we trail blaze new approaches, push the boundaries of innovation, and chart a course to a tomorrow you can be proud to have a hand in creating.
Raytheon Missiles & Defense (RMD) Digital Technology (DT) is seeking an experienced leader to accelerate the transformation of our Digital Infrastructure & Workplace Services (DIWS) organization, improving our speed and agility, execution and communication of Value delivered to our Business.
Reporting to the Executive Director of Digital Infrastructure & Workplace Services (DIWS), this position will lead a diverse team in long-range strategy planning, annual operations planning, workforce development and staffing. This role also leads Digital Technologys Digital Workplace Services (DWS) for RMD, with responsibility for maximizing the productivity of our digital business. Primary focus areas are Service Engagement, Collaboration Services, and Advanced Visualization - from strategy to execution.
Preferred location to be near a major RMD site: Tucson AZ, Andover/Tewksbury MA, or Huntsville AL, with some remote work possible. Travel may be required up to ~10%.
Responsibilities to anticipate:
  • Establish and manage vision, strategy, and goals to align with business and customer requirements and ensure value creation
  • Engage and collaborate with leaders across the business and enterprise on multiple initiatives driving capabilities and solutions
  • Leadership of the Digital Workplace Strategic Initiative, focused on Next Generation collaboration solutions for our Office of the Future, Return to Work, and Virtual Collaboration (classified and unclassified) strategic initiatives all are foundational to our RMD Digital Transformation
  • Leadership of the Collaboration Services framework, such as Microsoft O365, Zoom, Voice and Video services sourcing emerging, innovative, and easy to use digital workplace and collaboration capabilities
  • Maintaining Communications and Organizational Change Management plans, including training and adoption engagements, to drive awareness and adoption of our Digital Workplace services and products
  • Enhance overall end user experience & engagement from executives to all RMD employees
  • Leadership of the strategic development and deployment of Advanced Visualization solutions including the Immersive Design Centers, VirtualWorx augmented reality collaboration system, and new tools, technology, and standards
  • Global Site & Support Services enabling over 31,000 employees in more than 28 countries driving the development and deployment of support strategy for all RMD end users around the globe, including transformation of site modernizations, hybrid/remote workforce enablement and facilities consolidations worldwide
  • Execution of enterprise Collaboration & Service Management/End User Services scope across RMD
  • Maintaining strong integration and partnership with Raytheon Enterprise Services as we partner to deliver Digital Technology products, services and execute key enterprise initiatives
  • Driving adoption of a common operating system (CORE), Six Sigma, Agile and Product Based Organization across Digital Workplace Services
  • Manage risks and opportunities to include supporting realization and tracking of synergy commitments within Digital Workplace Services to support business and company goals
  • Drive Service Delivery of in scope services, including:
    • Ensure appropriate Change Management and training plans are executed for each service/project
    • Leverage service metrics to drive improvements and educate leadership
    • Deliver new Concept of Operations documentation and ensure existing documentation is maintained and updated.

Requirements you must have:
  • 14 years experience; preferably across multiple domain areas such as program management, service management, digital technology, or engineering
  • Bachelors degree; preferably in STEM (Science, Technology, Engineering, Mathematics) or related Business Management eld
  • Experience leading teams
  • Project management leadership experience by leading development and execution of complex project plans
  • Experience managing end to end services leveraging Information Technology Infrastructure Library (ITIL) best practices
  • Experience improving the product lifecycle (concept through sustainment) by identifying and leading value-added enhancements to key value streams and continuous improvement practices
  • Experience briefing at the executive/business leadership level
  • Experience with program/classified spaces and classified control sets
The ability to obtain and maintain a US Security clearance. U.S. Citizen ship is required as only U.S. Citizens are eligible for a security clearance.

Qualifications we value:
  • Demonstrated success in strategic planning and ability to translate strategy to action and results
  • Previous success in managing large, complex projects, products, or services simultaneously (with multiple funding sources) and developing creative and innovative solutions for large-scale business challenges
  • Demonstrated ability to lead and integrate cross-functional teams to achieve outcomes through building strong relationships, team building, conflict resolution and collaborating in way that builds an environment of credibility, respect, and trust
  • Demonstrated ability to articulate mission, negotiate and challenge respectfully and describe opportunities in a way that influences and aligns key decision makers on top priorities (utilizing strong verbal and written communications, presence and influence, and business and technical acumen)
  • Demonstrated ability to understand RTN business model and financial impacts to business and program performance
  • Certifications in any of the following areas will be helpful to the success of this leader: Agile, ITIL, Cyber, Six Sigma
  • Strong critical thinking skills, ability to exercise independent judgment and manage complexity and ambiguity

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.


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Dir, Inf Wrkplc Svc

RTN 2 (Raytheon IDMS)
Huntsville, AL 35801

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