Digital Technology Analyst, Secure Call Operator - Tucson, AZ

RTN 2 (Raytheon IDMS)
Tucson, AZ 85701
At Raytheon Missiles & Defense (RMD), you have the opportunity to try new things and make a bigger difference across a broader end-to-end solution, a richer technology and product set, an expanded range of disciplines, a growing global footprint and a more diverse team of colleagues and customers.


RMD Digital Technology (DT) is a full-service IT organization that enables growth of the RMD business by working with our customers to develop innovative technology solutions. RMD DT functional areas include IT Solutions, Program Support Delivery, Services, Innovation, Standards and Architecture, and Operational Excellence.

Job Summary:


The DT Secure Call Operator is responsible for overseeing the day-to-day operations for a teleconference solution capable of hosting secure, classified multi-participant conversations for the Raytheon Technologies company. The Secure Call Operator must proactively partner with Global Security Services team members across RMD to deliver a cutting-edge service by coordinating and managing the full life cycle tasks of the secure conference call service, from fulfilling teleconference requests, initiating the calls and disconnecting participants when the call concludes. The Secure Call operator will also be expected to troubleshoot minor issues that may impact the services, while communicating unplanned outages to stakeholders and leadership, as well as supporting required maintenance support tasks within designated windows. The candidate must also maintain and adhere to required security controls and policies to mitigate unplanned disruption to service.

The hours of operations for the secure call service is a 12-hour window from 8AM 8PM ET. The ideal candidate must be able to work any shifts within those hours of operation; may require non-business hour support such as weekends and holidays as necessary. This role requires the candidate to work on-location and cannot be performed remotely.

Responsibilities to Anticipate:
  • Triaging incoming schedule requests from RMD employees to host secure call conferences for a specific time and date
  • Configuring the secure call infrastructure through the management software to initialize each secure conference call on the infrastructure
  • Manage availability of service through management of a shared calendar solution
  • Partner with technical SMEs and stakeholders to troubleshoot unforeseen issues with the teleconference infrastructure
  • As needed, support and assist with any necessary service management maintenance activities
  • As needed, collect and report operational service metrics that detail and summarize service performance and availability
  • Maintain system documentation detailing the operations of the service
  • Supporting training and education engagements to drive awareness and promote service benefits
  • Other duties and activities as assigned
Qualifications You Must Have:
  • BS/BA in Engineering, Science, Computer Science, Mathematics or any related major with 0-2 years of applicable experience. Significant experience or minimum of 8 years of relevant experience will be considered in lieu of a BS/BA at the hiring managers discretion
  • Experience in the following technologies:
    • Microsoft operating systems and Intel x86 based hardware experience
    • Experience with Microsoft Office Suite including Visio
    • Experience with Microsoft Outlook/Exchange
    • Web-based interfaces
  • Experience in real-time problem solving and technical troubleshooting approach and methodology
  • An active and in-scope Secret US security clearance
  • US Citizenship is required
Qualifications We Value:
  • Experience in multi-tasking, prioritization and following through on commitments
  • Positive, enthusiastic customer service mindset and work ethic with a strong ambition to succeed
  • Proven experience in audio teleconferencing concepts and equipment
  • Exceptional verbal and written communication skills
  • Exceptional judgment and decision-making skills
  • Ability to work in a dynamic environment and perform well in high pressure situations
What We Offer:
Whether youre just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.

This position requires the eligibility to obtain a security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

This position is located in beautiful Tucson, AZ. Tucson has a friendly, caring and laid-back atmosphere, combined with the innovation and energy of a metropolitan region and recognized as one of Americas 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of natures best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucsons fantastic weather lets residents enjoy the outdoors year-round.
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Digital Technology Analyst, Secure Call Operator - Tucson, AZ

RTN 2 (Raytheon IDMS)
Tucson, AZ 85701

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