Digital Channel CX Operations Specialist

Cupertino, CA 95014
  • Job Code
    200278154
Summary

Summary

Posted: Aug 25, 2021

Weekly Hours: 40

Role Number:200278154

The WW Digital Channel Team drives the development of digital strategies across Apple channels. We are creating...Summary

Summary

Posted: Aug 25, 2021

Weekly Hours: 40

Role Number:200278154

The WW Digital Channel Team drives the development of digital strategies across Apple channels. We are creating a consistent brand experience in the digital world, whether it is on a partner's website or on global marketplaces or on social commerce. Our team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple's potential in maximizing customer experience, brand presence and sales growth across digital channels.

We are seeking a CX Operations Specialist to manage digital channel product information and operations to automate delivery of product catalog and content to WW channel partners.

Key Qualifications

  • In-depth knowledge and experience with product information management (PIM), digital asset management (DAM), and content management systems (CMS)
  • Operational experience managing digital marketplaces, e-commerce, and/or product catalogs
  • Willingness to learn new skills (either formally or informally) and apply knowledge
  • Adaptable learner, comfortable with technical change and ambiguous situations
  • Experience working cross-functionally with internal and external operations, product, business, and technology teams
  • High proficiency with Excel, Numbers
  • Ability to structure content hierarchically, mapping images and resizing images,
  • Comfortable working daily with HTML and Photoshop
  • Excellent written and verbal communication skills
  • Strong customer focus with utmost attention to detail and quality
  • Ability to remain calm and good-natured while experiencing aggressive deadlines and increased complexity
  • Able to accommodate flexible work schedule during critical business periods

Description

Manage asset and content handover from Marcom.

Update assets and content from Marcom into digital channel content tools and systems to automate delivery of content to channel partners.

Day-to-day CX operations duties include product information and content management in a multitude of languages, regions and Channels.

Other responsibilities include data analysis, testing, troubleshooting and support implementation of tooling and system features.

Experience with in one or more of the following languages is highly desirable: English, German, French, Italian, Japanese, Dutch, Portuguese, Spanish, Polish, Arabic, Turkish

Education & Experience

BS/BA in Information Architecture, Information Management, Library & Information Systems, or equivalent experience

Additional Requirements

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Digital Channel CX Operations Specialist

Apple, Inc.
Cupertino, CA 95014

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