Developer Experience Researcher/Human Factors Engineer

Phoenix, AZ 85003
  • Job Code
Job Description

IoT Experiences is a team of User Experience (UX) architects, designers, researchers, and writers within Intel's Internet of Things (IoT) Group. One of our team's key priorities is to ensure that Intel's Internet of Things platforms deliver a fantastic developer experience (DX).

Retail, Banking, Hospitality, and Education (RBHE) is a business unit within Intels IoT Group focusing on vertical markets. We are looking for a DX Researcher / Human Factors Engineer (HFE) to join a small team focused on RBHE business unit software innovation aimed at IOT developers.

Responsibilities include but are not limited to:

  • Discover developer sub-segments and nuances of customer needs conducting deep-dive user/developer needs investigations.
  • Design, execute, and analyze qualitative and quantitative user studies assessing aspects of developer experience and providing tangible concepts and recommendations.
  • Execute user/developer needs analysis techniques, task flow analysis, field studies, structured interviews, user experience study design and moderation, data analysis and reporting, survey design, and technical product concepting/definition
  • Lead and manage vendor engagements that support various UX/DX deliverables, including research studies, interaction and visual design, and technical writing.
  • Work with product managers and agile software engineering teams to implement changes that will positively impact developer experience both near and in longer term strategies.
  • Work in close collaboration with the US -based team, teams in India, China, and Eastern Europe depending upon the project.
  • Lead participation and collaborative synthesis of research data; translating into experience design architecture and implications/requirements; creation of low-fidelity prototypes.
  • Create and execute a research agenda that fuels practical understanding of embedded SW and edge inferencing developers; their expectations and pain-points, existing workflows, tools and practices.
  • Research and define developer personas, workflows, and usage scenarios for software product innovation.

Soft Skills:

  • A self-starter willing to take calculated risks define the path forward to understand user needs.
  • Strong analytical and logical problem-solving skills going deep on technical problems paired with creativity for developer product innovation.
  • Strong communication and influencing skills with product development teams.
  • Excellent written/verbal English communication and presentation skills.
  • Willing to be part of a dynamic work environment with rapidly changing priorities.
  • Interest in edge-computing applications of artificial intelligence and computer vision.


Minimum Required Qualifications:

  • Bachelors degree in Human Factors, Experimental Psychology, Cognitive Psychology, Human Computer Interaction (HCI) or related field.
  • 5+ years experience practicing DX/UX research and human factors engineering for product development.
  • 5+ years experience conducting research on complex technical/SW engineering workflows and the software tools/environments that developers use in their workflow.
  • 2+ years experience leading innovation research for product conception, definition, and iterative research across all phases of the lifecycle.

Preferred Qualifications:

  • Masters degree in Human Factors, Experimental Psychology, Cognitive Psychology, Human Computer Interaction (HCI) or related field.
  • Experience with edge computing/IOT use cases especially involving digital kiosks, signs, and computer vision is a strong plus.

Inside this Business Group

Employees of the Internet of Things Solutions Group (IOTG) have an exciting opportunity before them: To grow Intel's leadership position in the rapidly evolving IoT market by delivering the best silicon, software and services that meet a wide range of customer requirements - from Intel Xeon to Intel Quark. The group, a fresh, dynamic collaboration between Intel's Intelligent Solutions Group and Wind River Systems, utilizes assets from across all of Intel in such areas as industrial automation, retail, automobiles and aerospace. The IOTG team is dedicated to helping Intel drive the next major growth inflection through productivity and new business models that are emerging as a result of IoT.

Other Locations

US, California, Folsom;US, California, Santa Clara;US, Oregon, Hillsboro;Virtual US and Canada

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Annual Salary Range for jobs which could be performed in US, Colorado:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here
Intel is committed to a culture of accessibility.  Intel provides accommodations to applicants and employees with disabilities.  Find information and request accommodation here

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Developer Experience Researcher/Human Factors Engineer

Phoenix, AZ 85003

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