Customer Service Representative

Madrid, NY 13660

Schweitzer Engineering Laboratories (SEL) seeks a Customer Service Representative who proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve difficult problems every day then we invite you to join our team.

Essential Duties and Responsibilities

1. Support and promote sales and marketing activities by maintaining regular contact with sales representatives, distributors and customers.
2. Provide administrative support to local offices and support regional team as needed.
3. Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.
4. Prepare bids and quotations, enter maintenance requests and orders, and monitor order status.

5. Assist with monitoring past due accounts and obtaining customer credit details.
6. Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.
7. Review individual performance metrics to identify and implement improvements.
8. Communicate clearly and positively with internal and external customers.
9. Continuously identify, measure, follow and improve customer service area processes.
10. Understand, create, simplify processes.

11. Other duties as assigned.

Required Qualifications

Bachelors degree in business or related business experience

Excellent proofreading and computer skills
Ability to learn concepts and technical details of products
Strong writing, documentation, and speaking skills in English
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment


Preferred Qualifications

Minimum 3 years customer service and sales experience
Experience in technical sales environment
Bilingual or Multilingual (Italian and/or Spanish)

An Award Winning Company

Schweitzer Engineering Laboratories, Inc. (SEL) is a growing multi-national company with more than 5,000 employees globally and has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world.

Communication with Applicants

SEL sends an initial e-mail response to all applicants at time of rsum or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail.

SEL is an Equal Opportunity Employer: M/F/Vets/Disabled.

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.

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Customer Service Representative

Schweitzer Engineering Laboratories, Inc.
Madrid, NY 13660

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