Customer Service Representative II

Centurion, Gauteng 0157

Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
3. Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
4. Upon completing and passing the certification, train in a subset of the courses in the CSR certification tract.
5. Attend and provide on-site support for customer visits, seminars, and training.
6. Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
7. Own customer feedback tracking and driving to customer satisfaction.
8. Initiate process improvement suggestions and lead in implementation.
9. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
10. Understand. Create. Simplify.
11. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required Qualifications

Minimum 3 years of customer service experience
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Willing to travel as necessary
Excellent writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently

Desired Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree


Physical Requirements
None

SEL is an Equal Opportunity Employer: M/F/Vets/Disabled.

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.

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Customer Service Representative II

Schweitzer Engineering Laboratories, Inc.
Centurion, Gauteng 0157

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