4 days old
  • Job Code
Jobid: 319362783
Job Title: Customer Service Rep
Location: North Carolina - Charlotte

Would you like an opportunity to become an employee owner and grow with a company that strives to exceed all customer expectations, while being provided exciting personal growth opportunities? Come experience the satisfaction of working in a collaborative team environment and build lasting relationships.

Essential Duties and Responsibilities
1. Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers.
2. Provide support to regional team and Sales & Customer Service division.
3. Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.
4. Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details.
5. Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.
6. Review individual CSR metrics to identify and implement improvements.
7. Communicate clearly and positively with internal and external customers.
8. Continuously identify, measure, follow and improve customer service area processes.
9. Understand, create, simplify processes.
10. Other duties as assigned.

Required Qualifications
Bachelors degree or related business experience
Strong computer skills
Excellent proofreading skills
Ability to learn concepts and technical details of products
Strong writing, documentation, and speaking skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)

Preferred Qualifications
Minimum 3 years customer service and sales experience
Database experience
Experience in technical sales environment

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.


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Customer Service Rep

Schweitzer Engineering Laboratories, Inc.
Charlotte, NC

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Customer Service Rep

Schweitzer Engineering Laboratories, Inc.
Charlotte, NC

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