Customer Firmware Lead (-SK)

Boulder, CO 80302
  • Job Code
Job Description

In this position, you will take on a lead role for customer engagements within the team responsible for customer firmware development on NSG Solid State Drive (SSD) products. This is an exciting opportunity to combine storage (SSD) and firmware technical knowledge with project management and people management skills to plan/execute/validate firmware development for enterprise SSDs. Along the way you will engage your own firmware engineering skills, balanced with program management responsibilities, while flexing your communication skills with external customers within the multi-site, multi-product engineering team. The primary responsibility is on customer engineering support from new feature development through end customer support. This position will interact with our customers directly in support of our business teams and product engagements.

As a customer firmware lead your responsibilities include but are not be limited to:
Analysis and firmware development for internal and external (customer) specifications
Perform failure analysis and debug customer issues
Working with project stakeholders turning product requirements into development and validation plans
Participate in and role model an Agile/Kanban development culture which emphasizes product quality, team accountability, and continuous improvement
Perform project management for your assigned projects including backlog management, priority recommendation, assist in resource planning, and risk mitigation
Coordinate priorities and activities with other engineering stakeholders to accomplish committed milestones
Direct customer engagements bridging internal engineering and external customer discussion
Travel to customer sites for technical discussions. Regular travel to partner sites and customer locations targeted at up to 15percent

The ideal candidate will demonstrate:
Ability to listen, understand and respond professionally to partner questions and issues while building trust
Written and presentation skills
History of self-starting and effective multitasking, with strong influencing and leadership skills


Candidates must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed below would be obtained through a combination of schoolwork/classes/research and/or relevant previous job and/or internship experiences.

Minimum Requirements:
The candidate must have a BS degree in Computer Engineering, Electrical Engineering or Computer Science or related field
4+ years of experience in the following areas:
� Software or firmware development experience in an embedded systems environment
� Storage industry (SSDs or enterprise storage)

Preferred Requirements:
� Structured S/W development and practices, analytical problem solving, innovation and a mindset of continuous improvement
� Software/firmware development process including workflow and continuous integration validation
� Embedded development techniques and hardware and firmware tools
� NVMe and other enterprise storage protocols and products
� Project planning, estimation, and risk management
� Direct customer technical engagements
� Customer requirements definition, clarification, and technical assessment

Inside this Business Group

Non-Volatile Solutions Memory Group:  The Non-Volatile Memory Solutions Group is a worldwide organization that delivers NAND flash memory products for use in Solid State Drives (SSDs), portable memory storage devices, digital camera memory cards, and other devices.  The group is responsible for NVM technology design and development, complete Solid State Drive (SSD) system hardware and firmware development, as well as wafer and SSD manufacturing.

Intel Corporation will require all new U.S. employees to be fully-vaccinated for Covid-19 as a condition of hire unless they have an approved accommodation in place under applicable law. Newly-hired employees will be required to provide proof of vaccination prior to their start date.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Annual Salary Range for jobs which could be performed in US, Colorado:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here

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Customer Firmware Lead (-SK)

Boulder, CO 80302

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