20 days old

Customer Engagement Rep

Lockheed Martin
Linthicum, MD
  • Job Code
Lockheed Martin is honored to be a mission partner with the Department of Defense Cyber Crime Center (DC3) – home to the world’s largest accredited digital forensics lab and the home of the public private partnership that shares cyber threat information with the Defense Industrial Base. Our program provides a full range of technical, functional, and managerial support, and as part of our team, you will design, develop, test and deploy complex systems that directly support the DC3 mission needs.This position is located at the Defense Cyber Crime Center (DC3) in Linthicum, MD. The team member will be a project manager assigned to the Mission Support Division, Customer Engagement (CE) Branch of the Defense Industrial Base (DIB) Collaborative Information Sharing Environment (DCISE). CE is the operational entry point for DIB Partners and USG Stakeholders. This branch is primarily responsible for all external customer support, including DIB Onboarding, DIBNet Management and outreach services to promote DIB participation, communication and collaboration in the DIB CS/IA Program. Primarily responsible for the planning, coordination, and facilitation of two technical conferences annually. Primary POC with USG representatives and DIB CS/IA Program Management Office conference planners. Responsible for managing all DCISE collaboration projects, efforts and initiatives, including meeting/event coordination and support. This position requires flexibility, problem solving skills, the ability to multi-task in a fast-paced environment, work independently or in a group setting, organize and lead a medium to large group in various tasks, and apply critical thinking skills when prioritizing routine and emergent requirements. Will require local travel for events

Basic Qualifications
• Experience with conference planning, organizing, and/or customer service management
• Excellent organizational and written/oral communication skills, including editing and proofreading
• Ability to lead small- to medium-sized teams to include planning, organization, control, integration, and completion within area of assigned responsibility
• Ability to lead large-sized projects of varying scope and complexity
• Ability to develop Standard Operating Procedures (SOPs)
• Experience tracking metrics, developing lessons learned and identifying trends
• Experience coordinating and facilitating meetings and conferences
• Meticulous attention to detail and deadlines
• Proficient with MS Office Suite

Desired skills
• Proficient in MS applications (Visio, Power Point, Excel, Outlook, Word, Project)
• Documented working knowledge of process improvement models (CMMI-SVS, Six Sigma)
• Experience providing strategic support to USGAs
• Experience formulating meeting agendas/topics

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories

Join us at Lockheed Martin, where we’re engineering a better tomorrow

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status

Job Location(s): Linthicum Maryland

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Customer Engagement Rep

Lockheed Martin
Linthicum, MD

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Customer Engagement Rep

Lockheed Martin
Linthicum, MD

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