Corporate Security Officer - Loss Prevention

San Francisco, CA
  • Job Code
    200109487
Summary

Summary

Posted: Oct 18, 2019

Weekly Hours: 40

Role Number: 200109487

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

Do you have an interest in protecting Apple, our employees, and our customers?

Apple's Loss Prevention team is seeking exceptional, customer service oriented, self-motivated leaders to work as Corporate Security Officer (CSO) Specialists. CSO Specialists provide 24/7/365 security coverage and support to Apple's employees, customers, and properties throughout the Santa Clara Valley. This role would be located in our retail Stores and acting as a physical deterrent to criminal activity. This may include patrolling the sales floor, standing post at key areas of the store, monitoring activity in high traffic areas and supporting leadership with sensitive situations or escalated incidents. While a security background is helpful, we will strongly consider individuals from any and all other professions. The ideal specialist will have an extraordinary work ethic, a willingness to hold others and to be held accountable, a desire to be part of a growing team, and the ability to connect with a diverse group of employees, customers, and visitors. This is a physical job that requires the ability to work in a number of different environments

Key Qualifications

  • Desire to be a great teammate demonstrating enthusiasm and a positive attitude with the ability to deliver a high level of customer service
  • Flexibility to work a variety of shifts (nights, weekends, holidays) and willingness to assist the team with overtime when needed
  • Must possess (or be able to possess through training) and maintain BSIS PSO License
  • Ability to work with a sense of purpose and exercise good judgment, even in stressful situations
  • Strong interpersonal skills and an ability to communicate effectively with all levels of management

Description

Conduct patrols of the sales floor, in a randomized fashion, to promote safety and security, and act as a highly visible deterrent against criminal activity

Support a customer centric environment with professionalism and courtesy towards all guests and customers

Complete all required Daily Activity Reports (DAR)

Accurately report all actions to the Loss Prevention Supervisor or Loss Prevention Manager, and account for irregular, or suspicious activity in a detailed Daily Activity Report

Conduct interior/exterior door checks to ensure doors are secured and functioning properly and check for maintenance issues or hazards

Aid leadership on the sales floor with escalated customer situations

Monitor access to Retail Stores during all hours, including scheduled overnight maintenance during graveyard shifts

Ability to work with a sense of purpose and exercise good judgment, even in stressful situations

Education & Experience

High School diploma (or GED) required.
Some college or equivalent professional experience preferred

Additional Requirements

  • Physical and Environmental Factors:
  • Customer Service and Safety Specialists must be able to:
  • Successfully complete required training, including CPR, AED (Automated External Defibrillator) use
  • Perform repetitive actions such as standing at a static post, getting in and out of a vehicle, using hand-held radio equipment and flashlight, writing/typing reports, and carrying safety equipment including cones, medical bags, etc
  • The Customer Service and Safety Specialist will be exposed to the following environments while performing their duties:
  • Exposure to computer screens
  • Temperature controlled environment while indoor
  • Possibility of personal danger, including armed and/or dangerous people, fire and medical situations, and other hazards associated with natural and man-made disasters
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants


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Corporate Security Officer - Loss Prevention

Apple, Inc.
San Francisco, CA

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