Charles Schwab CEO Takes Job Prospects to Breakfast, but There’s a Catch

Job interviews cover a lot of bases when vetting candidates, but it is sometimes hard to gauge how a candidate  might react to a curveball situation. Charles Schwab Corporation CEO Walt Bettinger has found a way to get prospective employees into a situation where they must react. He revealed the tactic in a New York Times interview.

Before each new hire, he takes candidates out to breakfast for an interview. But Bettinger goes early and asks the staff to make some kind of mistake with the person’s order. He gauges their reaction as a showing of the person’s character and how they handle the unexpected.

Source: Business Insider

“Are they upset, are they frustrated, or are they understanding? Life is like that, and business is like that," he said in the interview. “It's just another way to look inside their heart rather than their head," he explained.

He also asks candidates to explain their biggest successes in life during the interview. While this question isn’t about the software program they know or where their degree is from, it is a gauge of how they view the world. On the flip side, e also asks  how they view their greatest failure.

“And I'll ask then about their greatest failures in their life and see whether they own them or whether they were somebody else's fault,” he said.