Content Development Manager

Cupertino, CA 95014
  • Job Code
    200172251
Summary

Summary

Posted: May 27, 2020

Weekly Hours: 40

Role Number:200172251

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: May 27, 2020

Weekly Hours: 40

Role Number:200172251

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare Online Content Operations team is looking for a skilled manager to lead a technical writing team that is publishing a variety of global content across various channels. The role interacts with partners across the business and requires superb collaboration, communication, organization and content production abilities. You will partner closely with content strategists, marketing, engineering and localization teams to meet the needs of a global audience and help develop new streams of content.

Key Qualifications

  • 5+ years of related experience
  • Ability to build strong internal and external relationships
  • Persuasive and effective at interacting with all roles and levels across organization
  • Outstanding attention to detail and remarkable follow-through
  • Superb organizational skills and an ability to prioritize multiple projects on timelines
  • Able to rapidly understand the other party's concerns and evaluate a range of solutions by being an extraordinary listener
  • Strong problem solving skills
  • Possess a professional and credible demeanor
  • Experience working with multiple content reviewers and incorporating feedback from marketing and engineering teams
  • Familiarity with customer support content
  • Service and repair knowledge
  • Confirmed understanding of HTML and Mac (OS and apps like Pages and Keynote)
  • Passion for providing an excellent user experience
  • Excellent verbal, written, and interpersonal skill and the ability express ideas clearly and diplomatically
  • Experience collaborating with writers, visual designers, SEO, and subject matter expert

Description
- Lead writers, relationships with designers and external vendors producing our content.
- Look for avenues to improve the team's content and tools - keep raising the bar.
- Supervise content metrics and customer feedback.
- Give constructive feedback to your team and suggest ways to improve content.
- Align with content strategists on editorial approach.
- Execute against an editorial calendar for all initiatives and ensure that the content team completes tasks by agreed-upon deadlines.
- Lead content projects and communicate editorial needs and updates to key partners.
- Incorporate SEO recommendations and work with teams to build global content.

Education & Experience

Bachelor's degree in technical communication, writing/composition, or similar field.
Master's degree preferred.

Additional Requirements

  • Experience writing, editing and programming content in a CMS
  • Experience handling content in multiple languages


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Content Development Manager

Apple, Inc.
Cupertino, CA 95014

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